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Quality Control Issues
goldenruleremodel

I'm super frustrated and disappointed with my customer service experience over the last few days. I spent 9 hours on the phone on Tuesday. I am trying to find out exactly hours are documented that I was on calls to move 1 line from AT&T to our business account. 

 

The biggest issue is that they ported the 1 line to another established line on our account. We lost an entire day of communication with clients and employees. I need to see that Verizon cares and would do something to fix this. I have other lines to move but I am considering moving all of our business to another carrier. 

Even to get to this spot to try to talk to someone about my issues has taken over 1 hour. I tried over a call and they told me it had to be over chat. On chat she sent me this link with no person to actually talk to about all of my issues. 

 

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Re: Quality Control Issues
vzw_customer_support
Customer Support

After reviewing the feedback you've provided here, I'd be disappointed too and I apologize for your inconvenience. Verizon understand how extremely busy our customers are and we value your time.

 

To be sure that we're on the right path to asist you here, we'v noted your reference abou ttrasnferring a phone number from your previous provider (AT&T) to your Verizon business account.

 

Hearing that this resulted in you not being able to communicate with clients and your employees is definitely not the experienc we ever want for you or any of our customers.

 

-Robert C.

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Re: Quality Control Issues
vzw_customer_support
Customer Support

As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. Verizon takes protecting our customer’s personal and account information very seriously. Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:

 

https://community.verizonwireless.com/inbox

 

-Robert C.

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