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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Unable to access portal
malligood65
Newbie

I cannot access the business portal because I know longer have the number they would like to sedan the one time passcode to.  I’ve been trying tp resolve this with Verizon for over a month without any luck. 

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Re: Unable to access portal
vzw_customer_support
Customer Support

We are concerned to hear that you are unable to access the business portal. We will be happy to look into this for you. Have you tried to restart your device to see if the issue continues? DavidR_VZW

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Re: Unable to access portal
malligood65
Newbie

Yes the issue is in order to get in it wants to send a onetime passcode to a number I no longer have.    I’ve spent hours on the phone with support and no one seems to know or care to change that number to my new number.   I’m paying for 4 business lines and can’t see how they are being used,   Very frustrated.

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Re: Unable to access portal
malligood65
Newbie

Help Help Help Help,  all I need is for someone IT to change the number used for the one time passcode.   This is not Rocket Science.   Unable to access my account fo 45 days and now they are saying wait another 30, that is garbage and I will be moving away from Verizon if that is the case. 

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Re: Unable to access portal
vzw_customer_support
Customer Support

Your business means a lot to us and we don't want to see you leave VZW. It is urgent that you're able to access your online My Verizon business services. Have you contacted our Business Support Chat team? If not, here is a link with steps on contacting this department: https://b2b.verizonwireless.com/content/my-business-portal/support/FAQs/chatfaq.html.  Unfortunately, we do not have access to business accounts via this page. 

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