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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why has my bill been different for the past 3 months?
Jeanette333
Member

Why does my bill keep changing?

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Re: Why has my bill been different for the past 3 months?
vzw_customer_support
Customer Support

I would be concerned with unexpected changes in my monthly statements too, Jeanette333. Have you upgraded to any new phones in the past six months? Was there a recent plan change or have you done any traveling? My Verizon can offer some fantastic insight into what’s on your statement to help pinpoint any changes, such as credits or purchases. There’s an extremely helpful video at https://www.verizonwireless.com/support/new-online-bill-video that guides you through how to view those details online. After taking a look online, please let me know if you have any additional questions or concerns about your account charges.

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why has my bill been different for the past 3 months?
Jeanette333
Member

I haven't done any traveling or made any purchases.

Sent from my iPad

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Re: Why has my bill been different for the past 3 months?
vzw_customer_support
Customer Support

We do want to get to the bottom of why your bill has increased. Would it be fine with you if we send you a Private Message so we can proceed?

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why has my bill been different for the past 3 months?
Jeanette333
Member

Yes, please do.

On Wed, May 24, 2017 at 9:58 PM, vzw_customer_support <

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Re: Why has my bill been different for the past 3 months?
vzw_customer_support
Customer Support

Jeanette333

I have sent you a private message so that we may better assist you. Please check your inbox.

EdwardL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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