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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
horrible customer service for business customers no response no solutions
dirtmonkey
Member

I have no idea what to do at this point other than to turn to legal for help. I placed an upgrade order in march it was a horrible disaster everything went wrong. Could have been an easy fix but instead verson customer service reps beat around the bush keep me on the phone for 5-6 hours a call refuse to let me speak with management place escalated service tickets and promise call backs every time and I have never recieved even 1 call back. so for 9 months now our monthly bill has been almost double what it should be, they continue to shut our phones off for non payment when in fact we have a credit ue for almost 3000 at this point. They have cost us thousands in lost business and i have logged over 70 hours on calls trying to get this issue resolved. Other than taking legal action is there any other option to get some actual results fixing this 

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Re: horrible customer service for business customers no response no solutions
vzw_customer_support
Customer Support

Good day! Please be assured that our only goal is to help you as much as possible. You mentioned that you are a business customer while we are happy to help, our Social Media team does not have any access to business accounts, and we cannot assist you via this channel with a business account. Only a specialty team has access to business accounts, and you can only contact them by calling 800-922-0204. 

-Antonio

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