Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
horrible customer service for business customers no response no solutions

I have no idea what to do at this point other than to turn to legal for help. I placed an upgrade order in march it was a horrible disaster everything went wrong. Could have been an easy fix but instead verson customer service reps beat around the bush keep me on the phone for 5-6 hours a call refuse to let me speak with management place escalated service tickets and promise call backs every time and I have never recieved even 1 call back. so for 9 months now our monthly bill has been almost double what it should be, they continue to shut our phones off for non payment when in fact we have a credit ue for almost 3000 at this point. They have cost us thousands in lost business and i have logged over 70 hours on calls trying to get this issue resolved. Other than taking legal action is there any other option to get some actual results fixing this 

Re: horrible customer service for business customers no response no solutions
Customer Support

Good day! Please be assured that our only goal is to help you as much as possible. You mentioned that you are a business customer while we are happy to help, our Social Media team does not have any access to business accounts, and we cannot assist you via this channel with a business account. Only a specialty team has access to business accounts, and you can only contact them by calling 800-922-0204.