If all I am asking for is maybe a phone comparable in price and functionality but not a Motorola, do you think it is good business for Verizon to replace the phone. I mean how much does the phone actually cost them ...20 bucks maybe?This phone costs me $1900.00 plus dollars per year.The phone almost lost me a huge account the other day by powering down and rebooting -- effectively dropping a very important long distance call. It also freezes to the black screen and the only way to restart it is to take the battery out and put it back in.
You pay for service, not the phone. I think you are confusing the two.
As far as power cycling and such, have you taken the time to delete some unused data? (settings,applications, running, click on one and clear data)
Also have you tried to do a master reset?
You already got a subsisted phone, and now you are asking for another..what would stop you from asking for another. And if 2 million people did this?
Try to work with the phone you have. Get a replacement phone under the warranty if you can't work with it. Chances are though you need to clear out some data/cache files
Thanks for the information TBhouston. This is correct, if your phone is powering down and rebooting and you do not have any physical or water damage, clearing some of the data and your cache may resolve your issue.
Additionally, if your phone continues to have the same issue, is under the one-year manufactures warranty, and is not damaged, we can trouble shoot the device issues at the corporate store location or over the phone. Listed below are steps to clear your cache.
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