Amazon Echo Redemption Issues???

I received the email to claim my offer on December 21st. When I click the link it takes me to My Fios app where it says “learn more about my offer," but no redeem tile is in site. I called/chatted with customer service for help multiple times over the last week and a half, but was always directed to another place for zero answers or too long of a phone wait time for real life.  I thought, "it's the holiday season I'm sure they are busy", but now since I've been waiting on the phone hearing elevator music for the last hour. I thought I might as well and come to the forum and see if other people are having the same problem as I am. Very frustrating. 

Re: Amazon Echo Redemption Issues???
Moderator Emeritus

Hi rockytoptommyc,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.