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I received an email with instructions to redeem my amazon prime subscription, but there is no redemption link anywhere on either the fios mobile app or on the webpage on a computer. Multiple calls & chats with customer service and I keep getting the run-around: numbers to the wrong department, tickets that never get resolved, etc. This is getting extremely frustrating as now I will have a lapse in my amazon prime if I want to redeem this offer.
EDIT: To provide further details, I have had the email resent to me twice, with no change. I have been told a ticket would be opened and to try again in an hour, with no change (even two days later now). This is a horrendous rollout and the fact that the customer service reps aren't aware that this issue is affecting many people (based on this forum) is inexcusable.
Hi sir_cypher,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
