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Black Friday offer
LJohn58
Enthusiast - Level 3
‎11-23-2018 10:19 AM

I really want to warn people about the FiOS Black Friday offer (it was a $69.99/mo Tripple Play for two years for existing customers). I just attempted to utilize the offer using the link from the text message (I had signed up to receive it through the app).

I have screenshots to show how the estimated new price was $123.99/month, which made sense with the addition of set top boxes, DVR and router. I have the detailed checkout screen which estimates my new monthly bill at $123.99/month.

The response email for the new package lists my estimate monthly bill at $175.08

imageOffer page linked from textimageLower part of offer pageimageBeginning of checkout screen

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LawrenceC
Moderator Emeritus
In response to jared14
‎12-02-2018 05:19 PM

Hi jared1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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AB1651
Enthusiast - Level 1
‎12-05-2018 04:28 PM

Same issue. Renewed for the same service at a $20 savings. Ended up losing HBO/Showtime that was not detailed. Chatted support and confirmed the cancellation once I realized no HBO. A week later called support as the premium channels had yet to come back. Being told need to pay $350 break charge for a contract that is one week old that I thought I cancelled within a couple days of realizing the missing channels. Classic bait and switch. Higher price, no promised promotions, have to rent or buy a new router that is identical to my existing hardware for the same internet speed. Want to cancel everything Verizon as the customer service experience related to this was so frustrating. 

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needcoffee1
Enthusiast - Level 2
‎12-07-2018 06:06 AM

I'm on two weeks with the exact same issue as well. I'm on my fourth phone call, and now looking to speak to a supervisor.

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needcoffee1
Enthusiast - Level 2
‎12-07-2018 02:47 PM

If you'd like to take the BBB route the link to make a complaint is here: https://odrcomplaint.bbb.org/odrweb/public/newcomplaintform.aspx?qualified=y&confirm=y&BBBID=16&Busi...

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SoUpset
Enthusiast - Level 2
‎12-08-2018 06:08 AM

UPDATE: 

I am just letting you guys know  -- a representative called me yesterday. I could tell she knew nothing about this situation. People who have been scammed by this -- Verizon reps are still trying to say this is right. The person who called is supposed to call me back and so called "review" my situation. I was talking to her -- until I realized she hadn't a clue -- and was trying to run the same story on me as another escalation representative. Yes, keep contacting the BBB, because this is unethical -- AND FILE your complaint!!! Verizon will try to "strong arm" you into accepting their advertising misrepresentation. It's not acceptable. Not by the least, and the people at the organization who we've talked to -- a lot of them haven't a clue about how this Black Friday deal was promoted. Keep that in mind if they call you!  They are saying on this forum -- how they are going to help us. I am not so sure about that...

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needcoffee1
Enthusiast - Level 2
In response to SoUpset
‎12-09-2018 05:49 AM

No, they're not going to help. I have had the same response from them, and I also refuse to accept it. I'm waiting for a call back from "a manager" either Monday or Tuesday.

In the meantime I've submitted a BBB complaint and have also filled out the paperwork to file a complaint with my State's Attorney General; I believe Verizon's actions to be fraudulent and am going to react accordingly.

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Conner2361
Enthusiast - Level 1
In response to needcoffee1
‎12-09-2018 08:21 AM

Good luck and dont give up . The attorney general is an excellent idea.

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needcoffee1
Enthusiast - Level 2
‎12-09-2018 06:00 AM

My suggestion is that we take the conversation to twitter with #verizonbaitandswitch hashtag.

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SoUpset
Enthusiast - Level 2
‎12-10-2018 01:23 PM

Thanks for the updates, everyone. 

Verizon, are you going to make this right???

WE ARE STILL HERE.

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Subielover
Enthusiast - Level 3
In response to SoUpset
‎12-18-2018 05:34 AM

Has anyone actually gotten this resolved yet? It's been almost a month now since this occurred.

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needcoffee1
Enthusiast - Level 2
In response to Subielover
‎12-18-2018 04:01 PM

I finally got this resolved last Friday. The issue as explained to me was that the offer that I received (which looks to be the same offer most everyone here received) was not meant for current subscribers; it was meant only for new subscribers. So, when I (we) hit "Yes/Submit", the back end processes accepted for me (us) the "proper" offer which, frankly, sucked.

I ultimately submitted a BBB complaint and threatened to go to my state Attorney General to level a fraud complaint. I do know that a very nice woman from Verizon's Executive Relations team called me, explained what had happened, and worked with me to get an acceptable resolution. I do not feel I should have had to escalate as much as I did, but it did get results. Your mileage may very, but don't back down.

If you are still having an issue, my suggestion is to explain to whomever you are speaking to that you received an erroneous offer from Verizon on Good Friday and need this resolved.They SHOULD be aware of the issue now, and SHOULD be rolling out solutions to everyone effected. My faith in Verizon is pretty shattered right now, not so much for the problem (because problems happen) but because of their flippant "can't do anything about it now" attitude. Frankly, the service offerings between Verizon and Comcast (the two providers in my area) are about identical: tv, phone, internet. The only two differences are price and customer support. In this case, Verizon failed on both accounts. I hope they're listening.

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Subielover
Enthusiast - Level 3
In response to needcoffee1
‎12-19-2018 12:53 PM

They're still giving me the run around. I've talked to them 3 times now. The first time they said they'd update my account with the new price and let me know within 3 days when it was complete. They never did so I reached out again and someone needed 2 more days to look into it. Again nobody contacted me so I contacted them again. I was told I didn't qualify for the promo and that all the other offers they had for me would raise my bill even more than it did from this promo. I asked to just have my order reversed if I didn't qualify for the promo and was told it's impossible. After insisting this wasn't right or fair, supposedly a ticket has been created to revert my pricing to what I had originally. I was told it would take at least 3 days and then I'd be contacted. That was Friday, and still nothing.

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Sq70
Enthusiast - Level 3
In response to needcoffee1
‎12-19-2018 08:31 PM

What do you mean by "resolved"?

Did verizon offer you the advertised price that you agreed to online? Or did they simply provide an excuse for their behavior and say tough luck you are locked in a 2 year contract at the inflated fraudulent price and offer some minor discount?

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needcoffee1
Enthusiast - Level 2
In response to Sq70
‎01-02-2019 09:39 AM

"Resolved" for me means actually resolved; they took me out of the bogus two year contract and reverted me to the deal I had prior. Don't let them tell you they can't fix it. They can.

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Subielover
Enthusiast - Level 3
In response to needcoffee1
‎01-02-2019 02:45 PM

How did you get them to do it? They told me that's impossible. Then when I kept pushing they said they'd try and let me know once they knew more.

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SoUpset
Enthusiast - Level 2
In response to Subielover
‎01-03-2019 03:53 AM

Hi Everyone, 

Thanks for the update. I will be calling again. 

--This is just bad business on so many levels.--

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SoUpset
Enthusiast - Level 2
In response to Subielover
‎12-20-2018 12:51 PM

No, they are still trying to say it's eithical what they did. MARK MY WORDS -- I WILL NEVER USE THERE SERVICES AGAIN--N-E-V-E-R!

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SoUpset
Enthusiast - Level 2
In response to SoUpset
‎12-21-2018 03:12 PM

Hello all: 

Excuse they typos from my other message, but I am soooo upset. Ironically, during the beginning of our BLACK FRIDAY issue, they were asking workers to take a severance package, and you know what that means...

So, we have to pay for them basically losing business. That is what it comes down to. Us paying for their schemes and sketchy IT practices.

Read this:  https://www.sdxcentral.com/articles/news/verizon-entices-10400-workers-to-take-severance-package/201...

Verizon Entices 10,400 Workers to Take Severance Package

 

So if you were caught in #verizonbaitandswitch and believe you were treated fraudulently, here are options:

1. Binding arbitration: verizon.com/support/reside…

2. Better business Bureau: odrcomplaint.bbb.org/odrweb/public/

3. Your State Attorney General for a fraud complaint

IT JUST SICKENS ME TO THE CORE THAT WE GOT TRICKED LIKE THIS. My hard earned money! 

*** STILL FIGHT *** #VerizonBaitandSwitch 

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jared14
Enthusiast - Level 2
In response to SoUpset
‎12-23-2018 10:36 AM

Verizon I need a manager to contact me.  After being told twice this would be resolved the last contact says it cannot be resolved because the promotion is expired.  This is unacceptable.  I will be filing a complaint after the holidays.

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Subielover
Enthusiast - Level 3
In response to jared14
‎12-26-2018 03:56 PM

I don't think they have any plans to make this right, despite assuring us it would be resolved. I last talked to them on the 15th and was told someone would contact me after trying to put me back to my previous price. They said it would take at least 3 days and they'd contact me again on here. Still nothing. It seems like they're giving each of us a different excuse as to why they can't honor the promo. My bill went from 145 to 221 and they're acting like they can't do anything to fix it.

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Onelove11
Newbie
‎01-05-2019 03:59 AM

I switched to verizon internet on black Friday after four days of them telling me I had an outstanding balance, which I did not, I was able to get fios. Well the deal was one year of prime, plus and echo. I just got the prime but now they are refusing to give me the echo. I am beyond **bleep** off that I switched to them for these deals and now they are nailing me to the wall with it. Verizon is shady.

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