Black Friday offer
LJohn58
Enthusiast - Level 3

I really want to warn people about the FiOS Black Friday offer (it was a $69.99/mo Tripple Play for two years for existing customers). I just attempted to utilize the offer using the link from the text message (I had signed up to receive it through the app).

I have screenshots to show how the estimated new price was $123.99/month, which made sense with the addition of set top boxes, DVR and router. I have the detailed checkout screen which estimates my new monthly bill at $123.99/month.

The response email for the new package lists my estimate monthly bill at $175.08

imageOffer page linked from textimageLower part of offer pageimageBeginning of checkout screen

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LJohn58
Enthusiast - Level 3

I would love to know if anyone has had a satisfactory experience resolving this issue after being escaluated by forum mods.

wuh
Enthusiast - Level 2

Sorry to say, no I havent. The only thing I get is a response saying I did not qualify for the offer due to already having a discounted plan. Nowhere on the promotion did they mention any disqualifiers. Their mistake, yet they won't own up to it. Escalation has done nothing but sour me off Verizon even more.

SoUpset
Enthusiast - Level 2

Copper Contributor -- My issued mirrored your situation. It's funny how I tried to post it, and now I can't -- so frustrated about this!

Nilsa_VZ
Community Manager
Community Manager

We apologize for this inconvenience. We are working on identifying the root cause on these online ordering pricing discrepancies with our IT and internal departments.

The team has information on all of the customers that have posted on this thread and will be contacted directly by the team once the issue is resolved. 

Once again, we apologize for this inconvenience but rest assured the issue will be resolved. 

Thank you. 



Community Manager
Community Manager II
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Subielover
Enthusiast - Level 3

Thank you!! Finally hopefully there will be a good resolution.

Sq70
Enthusiast - Level 3

I just received a message from the verizon socia media team that, "Unfortunately, because the order was canceled, we are unable to honor that pricing as it was only available on the specific days it was offered."

What is the truth, this message publicly posted by Verizon or what I was just PMed?

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Nilsa_VZ
Community Manager
Community Manager

Update: The team is working with IT on these online ordering pricing discrepancies. As previously mentioned, the team has information on all of the customers that have posted on this thread. Each of you will be contacted directly by the team once the issue is resolved.

Thank you for your patience. 



Community Manager
Community Manager II
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SoUpset
Enthusiast - Level 2

In what time frame, and how will we be contacted? What method? I need to know what to expect now, because my trust is gone. 

Subielover
Enthusiast - Level 3

I'd like to know a timeframe too. We're coming up on 2 weeks now since this happened.

Sq70
Enthusiast - Level 3

What is the estimated resolution date? I have still not been contacted by Verizon, other than to tell me that my posts here have been removed.

jared14
Enthusiast - Level 2

I chatted with an agent last Monday.  He told me I would have an updated price by last Friday.  I have not heard back and just got my statement for this month which is higher then last months (not the black Friday deal). I told the agent I would not be paying the bill until this is resolved, he said he noted it on my account.

Subielover
Enthusiast - Level 3

I'm still waiting too. Someone was supposed to follow up with me today to let me know my account was updated, but so far it still hasn't been.

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jared14
Enthusiast - Level 2

I was told a fix would have occurred last week but it never did, the agent told me not to make a payment until this is resolved thankfully.

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jonjones1
Legend

@jared1 wrote:

I was told a fix would have occurred last week but it never did, the agent told me not to make a payment until this is resolved thankfully.


Be very careful with the advice of “don’t make a payment “ if you claim the agent stated this Verizon will deny it. If you don’t make a payment it may be placed as a negative on your credit file. Seven years of hell will ensue. Or huge hassle to get it removed.

i would look at the fair debt collection practices act (google it) and follow the guidelines.

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Sq70
Enthusiast - Level 3

Nilsa-it is almost 6 weeks later and I have not been contacted by verizon. Assuming your message that verizon is looking into this is in fact truthful, when will the issue be resolved? 

Subielover
Enthusiast - Level 3

I finally got this resolved today after 2 months of trying. Contacting the BBB seems to be the only way to make it happen. 

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SoUpset
Enthusiast - Level 2

Thank you for the update. Please let me know how they helped.

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Subielover
Enthusiast - Level 3

Someone from the escalations department called me. She couldn't give me the black Friday price, but she was able to get my bill back to what it was before. She also credited my account for what I was overcharged the last 2 months. My bill had gone up about $80/mo due to the black Friday issues. It isn't the resolution I hoped for, but I'm just glad it's over with at this point. 

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Sq70
Enthusiast - Level 3

It is sad that a "successful resolution" with Verizon is just getting back to where we were before they pulled their little Black Friday deception.

This week a Verizon rep called me and said, "Verizon wanted to resolve the issue that led the filing a BBB complaint."

The rep offered a choice of one of 2 resolutions: 1) I could pay $50.00 extra per month (relative to the Black Friday promo pricing I had agreed to), or 2) Verizon could immediately terminate my account, in which case they would graciously waive the early termination fee.

I requested to be released from my contract without immediately terminating my account, but I was told that was not an option.

I asked the representative why Verizon even bothered to call me with that, and the rep wished me a nice weekend and hung up on me.

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Subielover
Enthusiast - Level 3

It is sad. My bill is about $40 more than it would've been with the black Friday pricing. I was beginning to think we'd all be stuck in the contract at the much higher price though so I was ok with getting put back to where I was before.

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jared14
Enthusiast - Level 2

I too now have a renewed contract at a higher price point then advertised from this promotion.  Still trying to get in contact with Verizon to resolve, might as well try here!

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