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Black Friday offer

LJohn58
Enthusiast - Level 3
‎11-23-2018 10:19 AM

I really want to warn people about the FiOS Black Friday offer (it was a $69.99/mo Tripple Play for two years for existing customers). I just attempted to utilize the offer using the link from the text message (I had signed up to receive it through the app).

I have screenshots to show how the estimated new price was $123.99/month, which made sense with the addition of set top boxes, DVR and router. I have the detailed checkout screen which estimates my new monthly bill at $123.99/month.

The response email for the new package lists my estimate monthly bill at $175.08

imageOffer page linked from textimageLower part of offer pageimageBeginning of checkout screen

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foxiness
Enthusiast - Level 2
‎01-07-2019 11:01 AM

Has anyone got a resolution? or redeemed the promotion?

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foxiness
Enthusiast - Level 2
In response to foxiness
‎01-07-2019 11:27 AM

I filed a BBB complaint

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Subielover
Enthusiast - Level 3
In response to foxiness
‎01-07-2019 08:26 PM

Not me. Still getting the run around. They told me if I qualified for the prime and echo i would've gotten an email with redemption instructions as soon as the order processed. 

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foxiness
Enthusiast - Level 2
In response to Subielover
‎01-08-2019 09:13 AM

I just got a real escalation call from verizon after filing a complaint to BBB. i suggest everyone do the same

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Subielover
Enthusiast - Level 3
In response to foxiness
‎01-08-2019 03:06 PM

Did they resolve your issues?

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LovingEnds
Enthusiast - Level 1
In response to Subielover
‎01-08-2019 05:26 PM

Hint since Verizon clearly can't code their website properly:

Change in your Prime Redemption link from: AmazonPrimeOffer to AmazonEchoOffer

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cranford123
Enthusiast - Level 1
In response to LovingEnds
‎01-09-2019 08:10 AM

Thank you!! This worked for me, I tried for so many weeks on the phone with Verizon. 

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foxiness
Enthusiast - Level 2
In response to Subielover
‎01-09-2019 06:59 AM

YES! the BBB compliant call from verizon worked. I was just able to redeem

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