Can't Redeem Xbox Gift Card

[TylerF1]

Hi,  

Today I became eligible to redeem the $50 xbox e gift card and it is not showing up in my home offers even though it showed in my Fios app. Any help would be greatly appreciated. Thanks.

[kh-gary]

Hi TylerF,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[jlmk3]

Absolutely ridiculous this is still an issue. So many threads on the same topic, and Verizon continues to bait new customers like myself with this "offer" that can't be redeemed. I've spent hours on the phone with support and chat, only to be given a new number to call for gift card redemptions. I've been on hold for an hour and counting, and when I tried yesterday it disconnected me after 48 minutes. This is insanity. 

[LawrenceC]

Hi jlmk3,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.