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Cannot log into my account
etopuzlu
Newbie
‎07-15-2023 11:32 AM

I am currently overseas and I am in need of managing my account. I have been seeing the error message below:

login.png

I used my Fios app and used a browser to no avail. I tried to use "forgot my password" option, and I get the same error message. I tried to use the live chat function, but I can't sign into my account so I can't chat with an agent. Since I am overseas, I cannot make a call using my cellular number. What is the process to try and resolve the issue?

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An Accepted Solution is available for this post.
kh_jenn
Moderator
Moderator
‎07-15-2023 02:23 PM

Hi etopuzlu,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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