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Hi everyone,
Ever since I updated my Fios mobile app to the current Fios TV Mobile App, I'm unable to view any of my DVR recordings (or see the list of them for that matter). I can see the percent usage of the DVR content but that's about it. The recordings list shows:
Error loading
Content unavailable. Please try again. (with a retry button).
I've tried reinstalling the app, resetting the DVR, removing and re-adding my device as an authorized device, etc. I should mention that I'm using my own router and I have port 63145 forwarded to the DVR. Does anyone know of anything else that I need to add to make it work? On-screen guides, caller ID, etc. work fine.
Thanks.
I have the same problem
@rsrobbins50 wrote:
I have the same problem
Are you using a Fios router or your own?
@eric_b2 wrote:
Hi everyone,
Ever since I updated my Fios mobile app to the current Fios TV Mobile App, I'm unable to view any of my DVR recordings (or see the list of them for that matter). I can see the percent usage of the DVR content but that's about it. The recordings list shows:
Error loading
Content unavailable. Please try again. (with a retry button).
I've tried reinstalling the app, resetting the DVR, removing and re-adding my device as an authorized device, etc. I should mention that I'm using my own router and I have port 63145 forwarded to the DVR. Does anyone know of anything else that I need to add to make it work? On-screen guides, caller ID, etc. work fine.
Thanks.
I'll run this by support and see what they say. might take a while though.
@eric_b2 wrote:
Hi everyone,
Ever since I updated my Fios mobile app to the current Fios TV Mobile App, I'm unable to view any of my DVR recordings (or see the list of them for that matter). I can see the percent usage of the DVR content but that's about it. The recordings list shows:
Error loading
Content unavailable. Please try again. (with a retry button).
I've tried reinstalling the app, resetting the DVR, removing and re-adding my device as an authorized device, etc. I should mention that I'm using my own router and I have port 63145 forwarded to the DVR. Does anyone know of anything else that I need to add to make it work? On-screen guides, caller ID, etc. work fine.
Thanks.
Got this from support:
Please ask them to open tickets from within the app, and then provide those ticket numbers? The ticket will allow mobile dev to get logs, and then can take a look.
So please give that a shot, then PM me the ticket numbers.
@clem21 wrote:
@eric_b2 wrote:
Hi everyone,
Ever since I updated my Fios mobile app to the current Fios TV Mobile App, I'm unable to view any of my DVR recordings (or see the list of them for that matter). I can see the percent usage of the DVR content but that's about it. The recordings list shows:
Error loading
Content unavailable. Please try again. (with a retry button).
I've tried reinstalling the app, resetting the DVR, removing and re-adding my device as an authorized device, etc. I should mention that I'm using my own router and I have port 63145 forwarded to the DVR. Does anyone know of anything else that I need to add to make it work? On-screen guides, caller ID, etc. work fine.
Thanks.
Got this from support:
Please ask them to open tickets from within the app, and then provide those ticket numbers? The ticket will allow mobile dev to get logs, and then can take a look.
So please give that a shot, then PM me the ticket numbers.
Submitted ticket number, we'll see what they come up with.
I have tickets on this beginning March 2023. No resolution. Shameful lack of respect for my time. And at a high cost.
I'll run this thread past support and see if I can get some movement.
According to tech, the app is incorrectly identifying the phone as rooted. The fix will be in the next update to the app in about 1 month.
Thanks for the update!
I have a related question as I consider my next smartphone. Given that this bug has persisted for so long, and made the DVR inaccessible, is it fair to say that it was not a priority because the Pixel is still a niche device? That is, if the bug had been incorrectly seeing all iPhones or Samsung devices as rooted, would fixing it have been more of a priority because it affected far more users?
Such a good question. I love this pixel, but I would probably love any phone I have. My wife's Samsung works flawlessly with this app. It is so hard to believe that they can't get their act together on this. For me, it's 9 months waiting. I keep looking for an update to the app and nothing comes. Does anyone have an update?
Just got an update recently. No change. Works fine on our other devices.
It's everyone in this forum laughing at the line "the fix will be in the next update"?
I've been hearing that line since the new app was released last year.
Spoiler alert: the fix will almost certainly not be in the next update.
@NickEs wrote:
It's everyone in this forum laughing at the line "the fix will be in the next update"?
I've been hearing that line since the new app was released last year.
Spoiler alert: the fix will almost certainly not be in the next update.
I just repeated the information that was given to me. If you want to debate it, I give in . Hope you are disappointed next month.
I wasn't casting any aspersions on you; I appreciate the outreach to attempt to get this problem fixed.
My brother-in-law opened a ticket back when the updated app was first released. After weeks of back-and-forth that involved them suggesting he reboot the router, factory reset the router, factory reset his phone, and so on, they told him that the fix would be in the next release coming later that month.
When the release came and neither of us got it to work, I opened a ticket myself earlier this summer. Exactly the same suggestions (which I did, to no avail), they ended with the news that the fix would be coming in the next release later that month (i'd like to quote directly, but after they closed the ticket I can no longer access it).
And then you reported that they said the same thing to you -- and that's when I laughed at their response. It must be the fall-through in their manual of customer responses.
Sorry if my wording suggested that my response was directed at you and not at what they said to you.
I hope we're not disappointed next month, but I hope you understand why I'm not optimistic.
Just my opinion, but this time they feel they found the cause of the error. Not sure if the last updates ACTUALLY had a fix in them.
My wife and I have been having this problem too. I explained to them that it was version 6, since my old tablet had version 5 and all of my DVR content was still reachable and playable. Now that they've blocked previous versions from working, I'm out of luck.
Like most of you I have logged a help desk ticket through the app, which has gotten me nowhere. Worst thing is, if you use a browser on any device, you can see your content. But you can't watch it that way, only live TV . They seem to be tinkering with the browser version- because for a week or two when I was watching live content through the browser, the controls to get it to resize or close were gone, then they magically came back. Just like I used to not be able to cast content through the app, but they added that in one of the updates.
I really hope they fix this app the next round, because this service is not cheap and this is a huge feature.
I’ve submitted many many tickets in the app about all the functionality that’s been broken since v6. They just close them with no fixes after four months now.
I've done some research on this. I have three mobile devices in the house all with Fios TV Mobile version 6.1.6755 Only one of them cannot connect to the content on the DVR and that's the pixel 7 pro which I have read Google has changed the pixel 7 pro to allow only 64 bit apps but the DVR media server is 32 bit. I can't confirm any of this but that's what I'm reading.
I'm going to paste my error in here just in case other people are getting the same error.
content unavailable 43-plyb-ui-174
Since I updated the Fios TV Mobile Android app, I can't see or access recordings on my DVR. When I click on My Stuff, I see "Recordings, manage DVR," with the message "No information available." If I click on the Recordings box, I get the error message, "Error loading. Content unavailable. Please try again." I don't see an error code.
I am using a Google Pixel 5. Do you know if Google made the same change to the software for the Pixel 5. And did they just recently make the change. I had always been able to play content from my DVR until very recently, so I assumed the problem was with the new version of the Fios TV app. Is it just a coincidence that I first noticed the problem after updating the App? I's assuming the DVR server was always 32 bits when I was accessing it with a previous version of the App.
I have the exact same issue using the Fios router and my Pixel 6 Pro with Android 13. I have also tried clearing the apps cache. Then uninstalling the app, restarting my phone and reinstalling the app. That didn't help so I called Fios support. They told me to try a few convoluted things with removing other Fios apps and reinstalling the Fios TV app. They couldn't fix the issue either and gave up. I did try restarting my router, but that didn't help either. I will probably try calling support one more time. Maybe a different technician can help. Otherwise, I'm stuck.
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