Disney+ free trial popup not working. Help!

matt857697
Newbie

I have until Sept 9 to activate my free year of Disney plus but every time I click on the banner in my account, only a blank white rectangle pops up. I have tried on different browsers (chrome, firefox, safari) without any luck. I have also tried on the my fios app on my cell phone and it just brings me to a blank white page. Any ideas on how to fix this? I don't want to lose out on my free year. Thanks!

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LawrenceC
Moderator Emeritus

Hi matt857697,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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