Dreaded "Connect to your in home Fios network for more channels"

[ARTHAY41]

Issue- when trying to Watch Now on Fios mobile app it says "Connect to your in home Fios Wi-Fi network for more channels!".  This issue is mentioned a fair amount in forums going back a few years with no definitive solution.

It was working fine until yesterday when I talked with an agent about some issues then it broke.

The idea is the mobile app has to determine if you are watching from your house to show you all the channels (e.g. HBO).  This is true for xfinity's app as well.  It's a licensing restraint.

When the mobile app doesn't think you are at home it displays the error message and you get far fewer channels.

I've called or chatted with Verizon support twice.  Here's a summary:

1.) Neither agent was aware of the fact you have to be at home to see all channels on Watch Now.  They keep asking "what channel can't you watch" like I don't know how to select the channel in interested in.

2.) The final conclusion after an hour of working the issue is it's an app problem and it is referred to the app devel team.  However it broke for me when an agent did something on the Verizon end.  I think it's a network or provisioning issue.

These are the things I've tried:

1.) Reset router to factory defaults.

2.) Delete app and download it again.

3.) Disconnect from the router's wifi and log in again.

I also downloaded the app to another iDevice with same problem.

So anyone that has a definitive answer it would be much appreciated!

[LawrenceC]

Hi avhjr,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.