FIOS APP on samsung stuck on detecting network
iambennett
Newbie

This is not an isolated probem - its seen that across multiple forums

The samsung fios app stopped working a few days ago. It is stuck on "Detecting nework"

No changes on my side - OUTAGE on FIOS side

This is a systemwide FIOS issue - please fix ASAP

0 Likes
Reply
1 Solution
nb2a
Enthusiast - Level 2

 I finally have had success with info from Samsung. It seems with my Samsung TV it has to be updated via the USB with a file that is more updated than what the TV had. If you interrogate it online it says TV is up to date when it is actually not. The Fios app works fine now after updating TV with latest file from Samsung.

View solution in original post

0 Likes
Reply
37 Replies
AMB221
Newbie
Any updates on this? It's been nearly two weeks and still nothing from Verizon. Horrible service.
0 Likes
Reply
Thomas8266
Newbie

Same thing here, Brand new Samsung HD tv and for last twoo weeks it has been stuck on Detecting Network.

Hello Verizon... let get some answers! Last update to the app was done in 2012.

No wonder Comcast is doing so well rite now.

0 Likes
Reply
tns2
Community Leader
Community Leader

As said a certificate problem and being worked on.

Samsung needs to give Verizon the updated certificate, Verizon needs to incorporate it into a new version (perhaps another party doing the actual software, then it needs to back to Samsung to include in its distribution.

0 Likes
Reply
neworder
Newbie
Me too happen 2 weeks ago, my samsung and LG both does the same thing , detecting network, sucks time to cancel my fios TV if this don't resolved soon
0 Likes
Reply
Jerry8426
Newbie

I'm having the same issue.  {edited for privacy}

0 Likes
Reply
Jerry8426
Newbie
As of today Verizon claims that it's a Samsung issue and is waiting for Samsung to fix it.
0 Likes
Reply
tns2
Community Leader
Community Leader

@Jerry0 wrote:
As of today Verizon claims that it's a Samsung issue and is waiting for Samsung to fix it.

Yes and no.  ITs a samsung certificate, but must be incorporated into Verizon's software.  The two of them ARE woking on it.

0 Likes
Reply
Jerry8426
Newbie

@tns_2 wrote:

@Jerry0 wrote:
As of today Verizon claims that it's a Samsung issue and is waiting for Samsung to fix it.

Yes and no.  ITs a samsung certificate, but must be incorporated into Verizon's software.  The two of them ARE woking on it.



Yep, and I believe you.  Having written a Samsung App I can tell you that the app will need to be recertified and that process takes some time... unfortunately for us.  The real question (I think) is whether or not Verizon is releasing other updates along with the certificate change.  If so, the certification process may take longer.  If not, then Samsung needs a way to allow Verizon to expedite certification for non-substantive changes (like just the certificate), otherwise it's going to cost their customer's (like Verizon) business.  I basically have a useless TV now.  2 weeks (and counting) is too long of a disruption of service for who-knows-how-many customers on a national scale.

0 Likes
Reply
Bichon3
Newbie

Checked our Samsung TV today and the FIOS APP DISAPPEARED!!  It is not available when checking the Samsung Apps button.

It sure would be nice if customer service at both Verizon and Samsung would give some straightforward info rather than waisting our time sitting on hold to get answers!!  Very disgusted with Verizon as well as Samsung.

Someone has to know what happened and a potential fix date.  Maybe there will not be a fix?????

0 Likes
Reply
Odin1
Enthusiast - Level 1
And now the app has disappeared, I guess we have our answer on a fix
0 Likes
Reply
tns2
Community Leader
Community Leader

@Odin wrote:
And now the app has disappeared, I guess we have our answer on a fix

Not necessarily although it doesn't bode well.  It could have just been pulled for now since it doesn't work at the moment.

0 Likes
Reply
BloodFAN
Enthusiast - Level 1
My Samsung Apps updated today. The only change that I saw was that it deleted the FIOS app.
candk610
Enthusiast - Level 1

The FiOS app seems to have completely disappeared from the Samsung SMART TV app store and my TV as well.

As we don't have a set top box (by choice), this is the only way we access our Verzion TV service.

Do we have an ETA on a fix?

0 Likes
Reply
neworder
Newbie

good luck waiting for this, this is my only way to watch the HD content in my house, now its not working on all my TV, LG and Samsung. guess they want to get you to rent their settop box. Canceling  the TV service

0 Likes
Reply
nb2a
Enthusiast - Level 2

 I finally have had success with info from Samsung. It seems with my Samsung TV it has to be updated via the USB with a file that is more updated than what the TV had. If you interrogate it online it says TV is up to date when it is actually not. The Fios app works fine now after updating TV with latest file from Samsung.

0 Likes
Reply
fireproofdelta
Enthusiast - Level 1

how did you get this file from Samsung?

0 Likes
Reply
tns2
Community Leader
Community Leader

@nb2a wrote:

 I finally have had success with info from Samsung. It seems with my Samsung TV it has to be updated via the USB with a file that is more updated than what the TV had. If you interrogate it online it says TV is up to date when it is actually not. The Fios app works fine now after updating TV with latest file from Samsung.


What year model series.  For example mine in FL are "E" series (2012-2013 models).  And what version of the Software do you now show.  My PN64E8000 shows T-ECPAKUC-1056.5 (1056) and Samsung apps 1.125.

IF its really now fixed, we need more info from Samsung and Verizon.

0 Likes
Reply