FIOS APP on samsung stuck on detecting network
iambennett
Newbie

This is not an isolated probem - its seen that across multiple forums

The samsung fios app stopped working a few days ago. It is stuck on "Detecting nework"

No changes on my side - OUTAGE on FIOS side

This is a systemwide FIOS issue - please fix ASAP

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1 Solution
nb2a
Enthusiast - Level 2

 I finally have had success with info from Samsung. It seems with my Samsung TV it has to be updated via the USB with a file that is more updated than what the TV had. If you interrogate it online it says TV is up to date when it is actually not. The Fios app works fine now after updating TV with latest file from Samsung.

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37 Replies
AMB221
Newbie
Still not working here
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jgp2
Newbie

I have the same problem. It started recently.  It is very annoying as I was not sure it was Verizon, but after ensuring that the Samsung TV is working well and spending a lot of time resetting everything and talking to Samsung I saw these posts and realize it is Verizon. I have 5 set boxes at home and only use 2, with the others used only occassionally where guests stay. I have the smart tv where I do my paperwork and use it so occassionally. I guess Verizon thinks that by preventing the use of the app, they can force the rental of another set box. I just don't understand this rationale. Clearly a lack understanding of customer needs and reflects poorly on their management and what they think of their customers. I am considering seriously changing services.

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AMB221
Newbie
Same problem here...I've been complaining on a daily basis via multiple channels with no response from Verizon
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Beyond
Newbie
Ditto. FIOS app stopped working over the weekend. The tv still connects to youtube, twit.tv and other internet services just fine.

FIOS app still working on my iPad though.
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FIOS-Dan
Enthusiast - Level 3
I've read a lot of complaints, but haven't seen anyone state that everything if fine with the Samsung tv FIOS app. Well, I'm one of them. My Samsung FIOS Tv app has never been broken. It has always worked for me. I have a plasma smart tv (F8500 series).
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tns2
Community Leader
Community Leader

@FIOS-Dan wrote:
I've read a lot of complaints, but haven't seen anyone state that everything if fine with the Samsung tv FIOS app. Well, I'm one of them. My Samsung FIOS Tv app has never been broken. It has always worked for me. I have a plasma smart tv (F8500 series).


Surprised its still working for you (you have tried it in the last week).   Might help if it could be figured out what is different between you and others reporing it not working.  I am in indirect contact with Verizon support, and they seem to be having trouble in figuring out what is wrong.  I am currently testing in VHO2 Florida.

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FIOS-Dan
Enthusiast - Level 3
I used it last night. It works perfectly. The FIOS app on my 2013 Samsung plasma tv says "Build 1.0.36". This app has always connected for me. It has never failed. I'm wondering if certain builds of this app are only meant to run on certain smarthubs of Samsung tv's? So loading my current FIOS app build on an older Samsung TV may be impossible due to hardware incompatibilities. My Samsung tv is also wirelessly connected to my FIOS MI424WR router.
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tns2
Community Leader
Community Leader

@FIOS-Dan wrote:
I used it last night. It works perfectly. The FIOS app on my 2013 Samsung plasma tv says "Build 1.0.36". This app has always connected for me. It has never failed. I'm wondering if certain builds of this app are only meant to run on certain smarthubs of Samsung tv's? So loading my current FIOS app build on an older Samsung TV may be impossible due to hardware incompatibilities. My Samsung tv is also wirelessly connected to my FIOS MI424WR router.


Same build for me, so thats not the difference.  And mine are also 2013 plasmas

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Fitzbp
Newbie
Same problem here . Was working fine until recently. Samsung TV problem. Works on Apple devices. PLEASE FIX!
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jwtroia
Newbie

Not that anyone needs anymore validation, but we are experiencing the same outage as everyone above.  Been going on for about the same time - Since about Oct 18/19.

We do not have cable in our room, so we need this figured out ASAP.

I just received an email from Verizon saying that they are updating their FIOS interface on all our deviced on Thursday - Hoping this update might fix the problem?

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Telcoguru
Master - Level 1

 post deleted.

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iambennett
Newbie
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Telcoguru
Master - Level 1

Sorry I meant the LG app is being retired.

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tbene
Enthusiast - Level 1

I'm having the same issue on both of my Samsung TV's.  It used to work fine and now they both hang at detecting network.

There have been no changes to my home network.  I also tried removing and reinstalling the application.

All other "Internet" based applications are working fine. 

Both TV's are hard wired not wireless.

Please Help. 

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Bichon3
Newbie

We are having the same problem with our Fios App on our Samsung TV.  We have had the TV for about 3 years and all has been well.  Tried to use it this weekend, Oct. 18-19 (in a spare room and not used all the time); and it would not connect.  After selecting the App on the smart screen, the screen says "Welcome to Fios TV"  and then the "detecting network" indicator just spins and never connects!! 

Spent much time talking to Verizon, and they said it was Samsung's problem.  Spent hours on the phone with the technical department of Samsung.  All had been updated already.  We uninstalled, reinstalled the app.  Took the TV back to its factory settings.  Samsung took over the TV and went through every possible situation.  No Fix....they told us it is a problem with the Fios TV App and to call Verizon again.  I am thoroughly disgusted with Verizon.  This issue had already been posted on the Forum which they did not mention. 

BTY we can use the browser to connect to the internet so it appears the App is not finding the network!?

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Odin1
Enthusiast - Level 1
Same on my kids Samsung tv. Fios tv app just sticks at detecting network never even sends an error code. Tried restting lots of stuff on tv and my Verizon router no change
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videoterry
Newbie

Me too, this is quite annoying-

I have a Samsung S4 on Verizon family plan. Get either HTTP_300 or _598 error, or "there is a network issue" - yesterday, later, or tomorrow, every time I try to load FIOS Mobile. App used to work fine at least when I had a MOTO RazrMaxx. DVR manager does work from the phone if I go to regular FIOS TV website, but it's awkward since it is not optimized for mobile.Smiley Mad

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