FIOS App says all devices offline (they’re not)
n_l1
Enthusiast - Level 2

Trying to use parental controls on the App, but it lists ALL devices as being offline (including the phone currently connected to the router that I’m typing on). Since it thinks there are no active devices, it’s not blocking anything, yet there are multiple devices connected to the router.

I’ve deleted and reinstalled the app.Any way to force it to recognize connected devices?

21 Replies
PleaseHelpMe21

Finally gave up after a couple years of trying on and off.  Dozens of hours with support and troubleshooting on my own.  Got a Deco M9.  Parental controls work there.   I could see all devices via browser by not in the app.  There is no way out... I've tried it all.

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