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Idk if this is the correct forum for this question but here it goes:
I just received my new MXIII-G Android TV Box, it's essentially a tablet. I installed the FIOS app and although it functions, every time i go to watch something i get a message something like this: "CONTENT MANGEMENT we have detected your device has been modified...........we cannot play this content Error VMS_1050”
anyone have an idea?
Thanks
I would guess it is because the output is going off the device violating drm. In the app help section you can report an issue to the developer.
Use the in app help to report issue.
They were able to correct my issue.
Thus far I have reported the problem to the in-app help. The person who responded has asked if the app was ever installed before (i.e., did it ever work with a previous version) and confirmed the error message is for those who are trying to use a rooted device - which this is NOT. Nor have we tried this app before. I also sent a message to FiOS' own help desk, and FiOS' help response had a lot of references to DVR usage (we don't have one). What little they mentioned that was relevant to this issue did not work (remove/reauthorize, rename, uninstall/reinstall, reboot the router) - the FiOS app STILL thinks this fresh-out-of-the-box Christmas Day tablet is rooted. IT'S NOT. We do have other TV apps on the tablet - Netflix, Hulu, even Amazon Prime - and literally every other app we've thrown at the tablet has worked perfectly right out of the gate, so to speak, EXCEPT FiOS -and that, of course, is the one service I pay the MOST for. I pay more in TWO MONTHS for FiOS than I do for all the other apps combined for the YEAR. And I don't even subscribe to any premium services - no Showtime, HBO, etc.
By the way, this is a Tablet Express Dragon Touch X10 tablet, it's got a beautiful 10.6" screen, and is an octa-core model. Got it from Amazon. It's fast, smooth, and for whatever reason, FiOS doesn't like it. The error message remains the same:
VERIZON CLOSED THE SUPPORT TICKET. They're insisting the problem's at my end, that my tablet is rooted - IT IS NOT. They're telling me to "return my tablet to factory settings and then let us know if this resolves the problem" - The tablet IS AT FACTORY SETTINGS! There's nothing to return it TO!
I submitted another support ticket. There has been NO help from Verizon on this issue thus far.
Couple of comments:
1) App support is Verizon, just a different group.
2) They have DRM requirements from their content providers. It could be that the version of Android your tablet vendor chose doesn't meet that (maybe they chose a root OS).
Yea, I've very interested in know what I need to do to watch on my device as well...
You need to install the app and have Quantum TV service.
If you have those and it isn't working, then you need to report via help menu within the app.
Figured it out. I used superSU to remove root, and it worked. So apprently they are checking for rooted device somehow without actually asking for SU.
@BulletRouge wrote:Figured it out. I used superSU to remove root, and it worked. So apprently they are checking for rooted device somehow without actually asking for SU.
So apparently your device WAS rooted. In my case that wouldn't work - there are a total of five Android devices here and I guarantee that none of them are rooted.
I logged into the app and found I had to reenter my password and agree to the terms again - when I did, I realized that the restrictions HAVE BEEN REMOVED from my tablet and I can now watch TV programming on it, just like I can on my phone. Getting to this step required sending Verizon links to information about the tablet, including a series of forum posts that reiterated over and over again that the tablet IS NOT ROOTED and never has been; it also required sending screenshots to the guys responding from within the app itself (in the Report Issue section of the app) of the information shown on the tab in Settings, About Tablet, Status section. Originally the folks whom I was corresponding with there wanted me to send screenshots of just what the tablet was saying in that area - they suggested that it should have something like "original", "official", "genuine" etc. in that Status area. I went them one better, and sent them screenshots of not only what the TABLET had there, but also from the same area from my PHONE (which is an LG Tracfone running Android 4.4, also stock - not rooted) AND from my girlfriend's Google Nexus 7 (2012 model) tablet, running Lollipop 5.1 stock - ALSO NOT ROOTED. My girlfriend installed the app on her Nexus tablet as a test and it works there just fine, as well as my phone. In NONE of those will you find the words "original, official, genuine". I asked them to show me from those status screenshots how you could tell a device was rooted. I got a note back thanking me for "all that information" and they said they'd forward it to the app's developers. Right after that I saw that the "Report Issue" link had been removed from the tablet's version of the app. A couple of days ago I got an email asking me to look at the app or else they'd close the support ticket - that's when I realized that they had removed the restrictions and the app is now fully functional.
However, after saying and going through all this - wow, the video quality SUCKS BIG TIME through it. Even on the Nexus 7 with its smaller screen, video quality is absolutely horrible, even on the so-called "HD" versions - and this is WITH the highest quality bandwidth checked. Gah. It's painful to watch. On Netflix, Hulu, Vudu, Amazon Prime, and even many current YouTube videos the streaming video quality is massively better than what's showing through the Verizon app. Seriously? All this and the only device I have where it looks almost watchable is on that 4" phone screen?
On my end, this SPECIFIC issue is as resolved as it's going to get - best of luck to all of you who are still fighting to see what turned out to be awful video quality. There may still be some issues on my end concerning something called "subscriptions" - as an example, I can watch the Smithsonian Channel on my TVs. When I tried to watch it on my PHONE, I got a message saying "You are not subscribed". WHAT? So how come I can see it on my TVs? But that may be a second support ticket.
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