The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
The tile/link to claim my Fios installation $100 gift card does not work. I have tried multiple diagnoses with a Verizon agent (restart comp, clear cookies, different browser, tried using on phone, ipad, computer, Fios app, etc.)
When Verizon agent could not resolve, she gave me number to call a Verizon rep to help but no one even seems to even be working in this department or their line is down just like the Verizon link.
I get automated messages like "We are currently experiencing system problems and are unable to process your call, please try again later" or some other excuse. And i have tried multiple days already.
Pretty disappointing service Verizon.
Please advise/assist.
Thank you.
Hi JRY728,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
