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Fios app not working on my iphone 4s

LilMickie
Newbie
‎09-25-2013 06:47 AM
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.
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ocean25
Contributor - Level 3
‎09-25-2013 08:00 AM
@LilMickie wrote:
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.

   Are you using iOS 7?

   Some apps are not compatible yet.

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viafax999
Community Leader
Community Leader
‎09-25-2013 09:47 AM
@LilMickie wrote:
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.

Which fios app is that?  Doesn't sound like mobile as I can see nothing to do with email in there.

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ocean25
Contributor - Level 3
In response to viafax999
‎09-27-2013 07:57 AM
@viafax999 wrote:
@LilMickie wrote:
I have repeatedly downloaded the fios app on my iphone 4s and although it will download, it continues to say "error, we are unable to process your request. Please visit verizon.com or call the verizon support center for help". This happens whenever i try to do anything in the app related to my email. Any suggestions on a workable solution is definitely appreciated.

Which fios app is that?  Doesn't sound like mobile as I can see nothing to do with email in there.

   I think the OP means the MyFiOS app which does show email?

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LilMickie
Newbie
‎10-02-2013 04:19 PM
No i actually havemt upgraded go that yet
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LilMickie
Newbie
‎10-02-2013 04:25 PM
Its the Verizon fios mobile app that i downloaded from the app store on my iphone 4s
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PJL
Master - Level 3
In response to LilMickie
‎10-02-2013 06:54 PM
@LilMickie wrote:
Its the Verizon fios mobile app that i downloaded from the app store on my iphone 4s

The cuurent FiOS Mobile app does NOT do email -- it only does FiOS TV functions.  The current My FiOS app includes the emaik function.

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ocean25
Contributor - Level 3
In response to PJL
‎11-08-2013 08:04 AM
@PJL wrote:
@LilMickie wrote:
Its the Verizon fios mobile app that i downloaded from the app store on my iphone 4s

The cuurent FiOS Mobile app does NOT do email -- it only does FiOS TV functions.  The current My FiOS app includes the emaik function.

   ...and works like a charm!

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