Fios: unable to claim Xbox $50 gift card

[anaganisk]

am beyond frustrated. I just got off a 48 minute phone call with Verizon customer support where, in the end I just hung up on. This was after being passed around by 6 different people who could not help me.

I don't know why this it is such an impossible ask, to get the $50 gift card that was promised when I signed up.

This is what happens:

1. I login
2. I go to my offers
3. I click on the xbox $50 gift card offer tile
4. I accept terms and conditions on the xbox offer page
5. I click the "Claim offer now" button
6. I am then redirected to a page (see screenshot) that says "The requested URL was not found on this server. Go to MyVerizon Home"
7. Clicking on that just goes back to the account page. It's a loop.

I have tried 3 different browsers. Incognito mode, the Fios app. Nothing works. It's the same result every time.

Please send me my $50 XBOX gift card!

Thank you.

[kh-gary]

Hi anaganisk,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.