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I updated all my equipment to Fios TV One about a month ago, but the website "My Verizon" and Android app still show model number and serial number of the old equipment I returned. I've called/chatted with VZW support a half-dozen times on this with no success.
How do I get this information updated? Is there any way to escalate an issue like this? Thanks.
Hi Mike20002,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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