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My Fios App & Fios TV App on Android Phone

NEIL13764
Contributor - Level 2
‎08-06-2018 03:08 PM
When I logged onto My Fios App it told me the app is being discontinued and I should uninstall it and install Fios TV. I did that but when I try logging into Fios TV I get message that account is either disabled and\or suspended and I should call Verizon. So I tried calling Verizon and the several times I tried calling I was told the wait was over 1 hour and I hung up. If this is the kind of service I can expect, I can cancel service since I do not have any contract. If someone can help then please tell me how to proceed.
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CRobGauth
Community Leader
Community Leader
‎08-06-2018 04:35 PM

Can you get far enough in to app to access help and report trouble?

If not, try contacting support on twitter @verizonsupport.

I assume you can use the exact same login and password to access your account online?

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NEIL13764
Contributor - Level 2
In response to CRobGauth
‎08-06-2018 06:12 PM
Thanks, I will follow up. What is the difference between Fios TV app and My Fios app on the Android phone?
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CRobGauth
Community Leader
Community Leader
In response to NEIL13764
‎08-07-2018 05:44 AM

One is newer replacing the older version.

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NEIL13764
Contributor - Level 2
In response to CRobGauth
‎08-07-2018 05:47 AM
What is new that they decided to delete the old app?
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CRobGauth
Community Leader
Community Leader
In response to NEIL13764
‎08-07-2018 08:13 PM

They haven't explicitly said.

Possible it was just a total rewrite.

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