My Fios App frozen after update

[Fiosfan74]

Hello, does anyone know of Verizon is aware that their latest app update on iOS has bricked the app?  I tried reinstalling but still frozen.  Anyone have the same experience??  Thanks all!

[BaileyAndLuna]

Same issue, hope they fix this soon

[mayaedkoch]

Same issue. Super annoying. 

[salders77]

Verizon needs to get busy and fix this problem. I tried for three days to have a “Verizon technical specialist” fix the issue on my phone and they are either not qualified or just don’t want to delve into problem. Poor service all the way around. 

[jonjones1]

I use iOS devices and the app is working perfectly. 
depending on your iPhone (7,8,10 or 11) you must follow the directions to do a soft reset on your iPhone. Before doing this hard press the fios app to remove it from your device. Then reset the iphone per instructions at http://www.apple.com/support 

via search.

after the app has been removed and iPhone software reset you can then download it again from the App Store 

[Fiosfan74]

Thanks.  I tried but did not work.  I think the app needs an update

[AJB211]

Soft reset and app reinstall does not solve the problem. 

[Jay512]

I am having the same issue on my iPhone running 13.4.1. It works on my iPad running 13.4.1

[Leo202]

I am also having the same issue with 13.4.1. It worked one time this morning but not since. Yesterday it did not work at all. App starts to open then freezes up.

[jossie_trp]

My Fios App stopped working on my Iphone XR. I have tried deleting the app and reinstalling a couple of times. I have tried alternative phones.  I have also tried to use it without home WiFi. I have both restarted and reset the router. Nothing has worked. Any help idea will be appreciated. Thanks. 

[Leo202]

I am experiencing the same issue. I believe it started when I upgraded to iOS 13.4.1. The App starts to open then freezes up. I am also looking for a solution.

[Nilsa_VZ]

We apologize for this inconvenience. The Verizon Team aware and is currently working on this issue. 

Thank you for bringing this to our attention. 

[Huccey]

Hurry up it’s been a while I can’t believe this has gone on so long I e been installing uninstalling for months...  used to love Fios, no more.

[KG012]

Any updates on this issue please? Not able to load Fios app still and it’s been more than a week now. Thanks 

[BaileyAndLuna]

Hurry up!!!! I can’t Redeem my REWARD 🤦‍♂️ 

[BaileyAndLuna]

Hurry UP!!!! I can’t redeem my REWARD and we all know we could use it SMH

[Njdad]

Please help us fix this issue VZ. 

[Spediestevie]

This app hasn’t worked for a couple weeks.  What’s the update , VZ ? 

[Smith4222]

Suddenly the app crashes. Deleted and reinstalled 5 times no luck. Reset router no luck but a lot of problems with devices for a while. Still no app. Chat auto points me to the app to use, which does not work!

[Mrata]

Yes the fios app is broken and Verizon is of no use. It takes up a lot of space and I uninstalled it. I hope they fix it one day after the beer virus hoax is over

[Teranator]

I have an iPhone XS plus. The app opens fine but as soon as I login, the app freezes and crashes. I’ve tried reinstalling 3 times. Logging in using WiFi and data. Forgetting the network and re logging in to it. Nothing is working. It hasn’t worked in weeks.