New account Black Friday

[PatD03]

So I am a new customer. Ordered services over Black Friday weekend. Service installed today. My fios app does not show amazon gift card that was promised. Spoke to online chat and they said that offer isn’t valid anymore. Well yea, but I ordered when it was!  I got nowhere. Any ideas what to do now? 

[kh-gary]

Hi PatD03,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.