No VOD Channels - Rant

[RobP]

Everything was working fine until I got one of those little notices from Verizon saying my two-year contract was about to expire and I would be charged a bazillion dollars a month, but, if I started another two-year contract, blah, blah.  So I started another order, everything seemed to go through ok, I had all my channels, but I didn't have VOD on one of the hd channels I subscribed to. After spending over an hour on the phone with the VZ wonder-techs, I had exactly zero channels on VOD.  So I call again, get bounced around their support organization, waste another two hours on the phone, all to no avail.

My latest attempt involved their worthless chat app, and I told them I was trying to figure out what I needed to subscribe to, since VOD said I was not subscribed.  The marketing guy handed me off to tech support, who said I needed to subscribe to the on-demand versions of their hd packages, and handed me back to marketing.  Then the chat session mysteriously disconnected.

I'm sure their organization is filled with nice polite people, but their competence appears to be severely lacking.  I'm honestly sick of spending hours and hours with these **bleep** trying to get what should be a minor problem corrected.  After being a loyal early adopter of their fios service, I'm about ready to pull the plug on the whole thing over their lack of support.

DirecTV is looking better and better.

[PJL]

I've read on some forums about this happening when people try to change their subscriptions and the system gets confused because it thinks you removed services even though you really didn't.  Verizon has to fix this.  Try to be patient because it usually gets fixed.  You might also try posting on the Verizon Direct DSL Reports forum:  secure.dslreports.com/forum/vzdirect.  It's free and Verizon techs have been know to respond and get things fixed.

Verizon:  did you see this post?

[TonyaD_VZ]

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.