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Growing very frustrated with Verizon customer service, have chatted with both a Verizon Wireless and Verizon Fios representative with no resolution on the issue. Prior to moving, both my Fios and Wireless accounts were associated allowing me to view each on my app and more importantly save $5+$5 a month on each account. When I moved I had to set up a new account with Verizon Fios, and then later cancel my old account Fios account at my old address. Now I can't disassociate the old account from my Verizon Wireless, nor can I apply for the monthly bundle savings, and customer support is proving to be unhelpful. At this point I'm ready to switch carriers/providers for both internet and wireless.
Hi FrustratedCust2,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
