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When I try to view my Fios plan online or via the mobile app to see if I want to make any changes, the options appear to be locked or frozen and at the top there is an order number and a message which states:
"Your order is pending.
Thank you for placing your order. Check status. Your current plan will be updated in about 5 minutes, and you may then place any additional orders." When I called about this issue, the agent informed me that there are no orders pending. The last order was completed back in early July which is when I did request a couple of changes to my account.
In this forum, it seems there have been quite a few complaints about this issue but did not see any resolutions.
Please help!
Same exact issue. It's been 2+ years since this order and still showing as pending. All I get from the agents is we've documented your account and we apologize. This is beyond unacceptable. Do better, Verizon!
Hi Sotiri,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Hi Mara1,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
