Paying a bill

[martincomposer]

I have simply jus wanted to pay my bill. And after many attempts I have not been able to. I was told to down load the Fios app which I did and this would also not let me pay my bill. For a communications company Verizon certainly does not have any idea of how to communicate and help their customers , and I am one who just wants to PAY MY BILL. The online portal keeps brining be back to my paid phone bill, but I want to pay my Fios internet bill, and nope that is not an option and cannot be done. I hope the Verizon' shareholders know that the company is making it difficult to TAKE PAYMENT. Seems like a problem to me. And I phoned the company mid day and was on hold so long that after an hour (yes and hour) with a communication company I had to hang up, and all to actually just to try to pay for the services. I have never really thought about looking for other internet providers, and I have been with Verizon for over a decade, but it if is this hard to GIVE THEM MY MONEY for services with such poor customer service it might be time to look for other providers.  

[kh-gary]

Hi martincomposer,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.