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Upgraded to Quantum on some false pretenses from a Verizon store tech who told me it was wireless (not true but supposedly coming soon) and that all TV's would be in sync or really, really close because all tuners were in the server (also not true, out of sync much worse than standard FiOS). Stuck with it thinking it will get quick upgrades but so far there are none so these are our pretty major gripes which have us considering downgrading:
- FiOS Mobile absolutely does NOT work with Quantum. Sure you can watch live TV but you can't view what's recorded or scheduled on your DVR and don't even think about scheduling a new recording. Can do it through the website if you can find it but what a pain. Major fail.
- TVs not even to close to being in sync. Were out up to 25 seconds but had two Verizon techs change out the splitters, rerun some cable, and still out 3-5 seconds on a good day. Some days still almost 10 seconds. And two clients just a few feet apart aren't even to each other. Verizon needs to add a programmable delay so people can sync everything. Kind of dumb to have a Superbowl party and one room sees a touchdown 10 seconds before the other and have to keep the sound down so it doesn't drive everyone insane with the echo. Another fail.
- Remote control lags insanely long. Go to the guide and sometimes there is a second delay before your selection activates. Go to your recorded shows, click on one used to select it and be able to play, now you have to right arrow to get it to pull up the menu. Everything lags and buttons aren't consistent in different menus. Even just pushing numbers to change channels, sometimes it gets them, sometime is doesn't. Lags even displaying the number you prefer in the screen.
- Used to be able to program how long channel info is displayed when channels are changed, no longer an option and we've been through every menu we could find. Defaults to that ridiculous 5 seconds (used to be able to even pick zero). There were several other display timeout options that are no longer there.
- We wanted to upgrade or server and three clients to all six TVs we have around house so we went online and changed the box count from four to six. A couple days later we got a box with one client and a new server?!?? Huh??? Turns out a server can only host four clients so when you pass five TVs you get another expensive to rent server. Sent it right back but to forever to come off or account (not, keep your shipping receipt, trust me!) And still not off the listed boxes on mobile app. If you want to record up to 12 shows like the ad says, you'll need TWO SERVERS. Each server just has six tuners. Ask questions before you order anything!
These are just the start of the list but please, all you Quantum strugglers, please post quirks you've found. Not sure if we'd of upgraded knowing what we know now, was just going in to trade a standard box for a high def box when all this started.
And dear Verizon, if we're all test guinea pigs for this Quantum experiment, cut us a break on our rates!!!!
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I'm honestly happy with the service. The guide is slow sometimes, but nothing I cant deal with. Client works great.
Only quirk I have is that when I choose subscribed channels in the guide I lose a lot of channels I actually have so I'm stuck on all channels or favorites.
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The clients are not in synch with the server. They never have been. Also no such thing as wireless boxes. I think the person at the fios store either needs to be retrained or he just says anything to make a sale. I don't know which.
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@infinitempg wrote:Upgraded to Quantum on some false pretenses from a Verizon store tech who told me it was wireless (not true but supposedly coming soon) and that all TV's would be in sync or really, really close because all tuners were in the server (also not true, out of sync much worse than standard FiOS). Stuck with it thinking it will get quick upgrades but so far there are none so these are our pretty major gripes which have us considering downgrading:
- FiOS Mobile absolutely does NOT work with Quantum. Sure you can watch live TV but you can't view what's recorded or scheduled on your DVR and don't even think about scheduling a new recording. Can do it through the website if you can find it but what a pain. Major fail.
- TVs not even to close to being in sync. Were out up to 25 seconds but had two Verizon techs change out the splitters, rerun some cable, and still out 3-5 seconds on a good day. Some days still almost 10 seconds. And two clients just a few feet apart aren't even to each other. Verizon needs to add a programmable delay so people can sync everything. Kind of dumb to have a Superbowl party and one room sees a touchdown 10 seconds before the other and have to keep the sound down so it doesn't drive everyone insane with the echo. Another fail.
- Remote control lags insanely long. Go to the guide and sometimes there is a second delay before your selection activates. Go to your recorded shows, click on one used to select it and be able to play, now you have to right arrow to get it to pull up the menu. Everything lags and buttons aren't consistent in different menus. Even just pushing numbers to change channels, sometimes it gets them, sometime is doesn't. Lags even displaying the number you prefer in the screen.
- Used to be able to program how long channel info is displayed when channels are changed, no longer an option and we've been through every menu we could find. Defaults to that ridiculous 5 seconds (used to be able to even pick zero). There were several other display timeout options that are no longer there.
- We wanted to upgrade or server and three clients to all six TVs we have around house so we went online and changed the box count from four to six. A couple days later we got a box with one client and a new server?!?? Huh??? Turns out a server can only host four clients so when you pass five TVs you get another expensive to rent server. Sent it right back but to forever to come off or account (not, keep your shipping receipt, trust me!) And still not off the listed boxes on mobile app. If you want to record up to 12 shows like the ad says, you'll need TWO SERVERS. Each server just has six tuners. Ask questions before you order anything!
These are just the start of the list but please, all you Quantum strugglers, please post quirks you've found. Not sure if we'd of upgraded knowing what we know now, was just going in to trade a standard box for a high def box when all this started.
And dear Verizon, if we're all test guinea pigs for this Quantum experiment, cut us a break on our rates!!!!
-- You can't watch anything on your DVR with FiOS Mobile whether you're using Quantum service or regular DVR service. That's never been a possibility. You need a Slingbox if you want to do that. However, I have no problem scheduling recordings and viewing VMS status, etc. using the Mobile app with my Quantum service;
-- Not sure about the TV in synch issues, since that not something I remotely care about or utilize;
-- Agreed about the remote control. It lags when navigating menus on the VMS and the Clients. The commands for using the DVR features work quickly however. But navigating the guide and menus can be annoying;
-- I just hit exit when the channel info banner pops up - as I always have - and it goes away immediately;
-- Read the Quantum FAQ on the FiOS website and you'd have immediately known that you would need another VMS server for that setup you described.
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Under my account page it shows the number of tuner boxes and has a selection box where you can change that number and they send you the boxes. Nothing explained there and no mention that says you're about to make your service really expensive and going to be getting another server. Don't think putting a little blurb of text saying "Maximum 4 clients per server" on that page would take more than a few seconds for a Verizon web author to add.
Odd you say that you can program recordings and manage existing recordings on your Quantum server DVR with the mobile app when I've had several Verizon techs tell me flat out that Verizon FiOS Mobile does not work with Quantum servers and they are working on a solution but don't expect to have it resolved quickly. Are you running iPhone or Android??? I can't look at existing recordings (not watch, just see what is recorded) or program a new recording from the TV guide. You can??? And I have a Slingbox but really a pain to fire that up, go to the guide, find the program and at up a recording... When comes to remote lags Slingbox has a black belt, but knowing what it does that is totally understandable. Just want FiOS Mobile to work with Quantum the way it did before Quantum.
Being in sync is important to anyone with two or more TVs within listening distance of each other. We're not couch potatoes so we are often scrambling around the house while keeping up with a sporting event or in the morning getting up to date with the weather and news while we get ready for work, so we click the TVs in the rooms we migrate between. When the sound is out of sync it can drive someone iNsAnE hearing the warbling echo from the next room. And don't know any sports fan with friends who doesn't invite folks over for a Superbowl, NCAA Championships, Stanley Cup, World Cup, or anything like that. It's a royal pain when the TVs are all out of sync and echoing like mad. Not what we like to present to our friends.
As far as hitting exit to clear the info screen, that isn't the point. The point is this is a feature available on what Quantum is supposed to be upgrading. I can also go back and individually check the spelling of every word in an email, too, but I prefer that Outlook just spell check as I'm typing :0) Kind of nice when upgrades actually are improvements.
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@infinitempg wrote:1) Under my account page it shows the number of tuner boxes and has a selection box where you can change that number and they send you the boxes. Nothing explained there and no mention that says you're about to make your service really expensive and going to be getting another server. Don't think putting a little blurb of text saying "Maximum 4 clients per server" on that page would take more than a few seconds for a Verizon web author to add.
2) Odd you say that you can program recordings and manage existing recordings on your Quantum server DVR with the mobile app when I've had several Verizon techs tell me flat out that Verizon FiOS Mobile does not work with Quantum servers and they are working on a solution but don't expect to have it resolved quickly. Are you running iPhone or Android??? I can't look at existing recordings (not watch, just see what is recorded) or program a new recording from the TV guide. You can??? And I have a Slingbox but really a pain to fire that up, go to the guide, find the program and at up a recording... When comes to remote lags Slingbox has a black belt, but knowing what it does that is totally understandable. Just want FiOS Mobile to work with Quantum the way it did before Quantum.
3) Being in sync is important to anyone with two or more TVs within listening distance of each other. We're not couch potatoes so we are often scrambling around the house while keeping up with a sporting event or in the morning getting up to date with the weather and news while we get ready for work, so we click the TVs in the rooms we migrate between. When the sound is out of sync it can drive someone iNsAnE hearing the warbling echo from the next room. And don't know any sports fan with friends who doesn't invite folks over for a Superbowl, NCAA Championships, Stanley Cup, World Cup, or anything like that. It's a royal pain when the TVs are all out of sync and echoing like mad. Not what we like to present to our friends.
4) As far as hitting exit to clear the info screen, that isn't the point. The point is this is a feature available on what Quantum is supposed to be upgrading. I can also go back and individually check the spelling of every word in an email, too, but I prefer that Outlook just spell check as I'm typing :0) Kind of nice when upgrades actually are improvements.
I have numbered your paragraphs to make it easier to respond.
1) When you put in the number of TVs you didn't see a message like this?
It might help if you paid more attention to the ordering process when you are using it. Plus it has been clearly documented here, and in the Verizon Q&A, that more than 5 TVs (4 clients + server) would result in a second VMS.
2) I have a one year old Asus ME301T tablet running the Android operating system, with the Verizon FiOS Mobile app version 2.4.1 installed, and I can, for example:
a) See what is recorded on my VMS (not view the recordings themselves but see the titles of the programs recorded)
b) See what is scheduled to record on my VMS
c) Sechedule a recording on my VMS
d) Cancel a recording on my VMS
e) See all of my devices (server and clients) and access them via the remote control function
In other words, I can perform every function that the app offers, at least as far as I can tell. So absolutely, positively YES the FiOS Mobile app works with the Quantum TV system, at least on an Android device.
3) I have no clue here, I have no interest in whether they are synced or not, my TVs are fairly far apart in the house and I most certainly do not run between TVs watching the same program. But have you tried recording the program you want synced, and then start viewing the recording immediately on the multiple devices and adjust the timing using the Prev and Next keys to at least get them close? I don't know if that will work, but it might help some.
4) The Quantum system is a work in progress, certainly not all of the options and functions available with the prior equipment is available yet. But I suspect it will be made available over time. To me, the Quantum system offering the ability to rewind live TV on the clients is a big, big step forward, the addition of more tuners has really helped out at times, etc. So I view Quantum TV system as a nice step forward, despite a few current shortcomings, such as the missing Aspect (#) key support.
I am very happy with my Quantum TV, and I had QIPxxxx systems for over 8 years, I got FiOS TV within the first two weeks after it became available anywhere. I think you are being overly critical of a new product. And I hope Verizon does deliver new stuff soon to make things more palatable to you.
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)
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Maybe more overly disappointed overly critical... Was told by Verizon rep that Quantum did not require cable or network connect to box (wireless) and would play everything in sync on all TVs. This is what we upgraded for, neither of which were true. We had whole house DVR before Quantum so that wasn't a selling point or an advantage. That statement in the Verizon site about multi room DVR doesn't say anything about the hardware you're receiving as far as I read in to it and don't recall that message when we clicked the 4 and selected 6 instead. And with the mobile app was told by 2 different Verizon techs that it definitively does not work with Quantum.
If I try to look at recordings I get this :
If I try to record a show from the TV listings I get :
When I call the Verizon support folks I get told the app didn't work with Quantum. What I'm starting to learn is that some folks at Verizon don't have the facts in front of when they start talking.
I do appreciate the info that the app does work with Android so now I'll call again and see what they say. And this morning was a new one... One of the client boxes was actually ahead of the server out of sync. Up until today the clients have always been behind the server.
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infinitempg,
A few thoughts:
1) I guess I just prefer to find answers by searching available media rather than calling someone and asking. So I don't think in 8+ years I have ever called Verizon to ask if something works, or how it works, or what it does, etc. I feel much more comfortable when I can read something for myself (sometimes over and over and over....) and make sure I understand (not to say something written can't be wrong, but at least I am not depending on some rep's opinion or understanding of something written or heard). Now over the years I certainly have called Verizon regarding issues like my bill being wrong or something broken, but I don't want someone elses interpretation on whether something should work, or how it works. Clearly you are not alone in your experience, there have been numerous reports here and on other forums by people who have called Verizon and gotten the wrong information; that's a shame, but I suspect it is true with many, moybe most, corporate call centers.
Regarding the client wireless issue, I have never seen anything written (paper or the web) indicating that the clients work wirelessly. Yes, there are people who have speculated in public that the support is coming, but I have no way to know whether they really have any idea what they are talking about or not. And when I look at my clients I see no indication that there is any wireless capability built-in, so it seems to me that Verizon would need to deliver some kind of attachement to existing clients, or a replacement client box, for wireless to work (and I bet Verizon would charge more for those options).
2) Regarding your images: yes i do see errors like those occasionally when trying to access my VMS1100 from my tablet. But as the error says, when I try again later it usually works. I would guess that maybe 1 out of every 5 or 10 times I try I get the error, but if I wait a 15 seconds or so it generally works the next time. I have no idea what the issue may be that triggers the error, but at least for me it seems to be transient.
But to repeat: the Android Verizon FiOS Mobile app most deffinitely works with Quantum TV. And since calling Verizon hasn't given you the correct info in the past, why would you make the call again? Seriously, there is lots and lots of Quantum TV information here on the Verizon Forums, and on other forums like dslreports.com, that is probably far more accurate and complete than you will get by calling.
3) Unless you didn't (or don't) understand the difference between Enhanced and Premium service, I just don't see how that statement I circled in the image doesn't make it very clear that to get 6 TVs attached you are going to get 2 VMS1100 boxes. Plus of course the price has jumped more than just one more client.
4) You said today the client is ahead of the server; I wonder if it makes a difference which device you tune to the specific channel first? Maybe in the past you tuned the VMS1100 to the channel first, and this time the client was tuned first. Just a thought...
Anyway, I hope your experience improves as you learn more about Quantum TV, and get more used to it. Plus hopefully Verizon will continue to deliver updates to the code to improve and exand upon the experience.
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/25, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)
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Have you had any luck watching live TV with FIOS Mobile on your android device?
The video qualtiy for me makes it pretty useless...
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@ScottChapman wrote:Have you had any luck watching live TV with FIOS Mobile on your android device?
The video qualtiy for me makes it pretty useless...
Picture is clear and works fine on my Galaxy S4.
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All channels including HD?
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Another Quantum leap backwards....
We have our porch wired and setup with outdoor speakers that tie into our DVR with a seperate sub-amp that we can control the volume and balance independent of the inside home theater system. We are always sitting outside enjoying nature and playing one of several Pandora stations we customized thru the Pandora widget.
Yesterday we went to sit outside and guess what.... NO PANDORA WIDGET IN QUANTUM!!!!!!!!!!!!!! In fact it looks like our pages of widgets were whittled down to a handful. WHAT HAPPENED TO THE VERIZON WIDGETS?!?!?!?!
So where would we of gone to look that up before we upgraded???
PUH-lease.... can we get the new fancy upgraded high tech Quantum to be at least as good as the non-Quantum world???
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Pandora will be back soon in a new update. When the update will come is the question.
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@roaddogg wrote:Pandora will be back soon in a new update. When the update will come is the question.
I wonder what the chances are to have someone actually from Verizon post what the "upgrades" are and when they intend to roll them out. I mean if the chances are above zero....
Does anyone know if we guinea pigs have a way to submit issues or suggestions to Verizon's Quantum team? So far not in any particular order :
- Get the boxes in sync (or a way to tweak them with delays)
- Get the lag out of the remote functions
- Put back all the widgets we had pre-Quantum
- Make the remote OK button actually select something rather than having to use the right arrow (like pre-Quantum)
- Clean up FiOS Mobile (works for some, not for me)
- Add back in the ability to change how long the channel info is displayed (like pre-Quantum)
- Get the lags out of the guide (like pre-Quantum)
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I would never expect the VMS and IPcs to be in sync with each other (old STBs and DVR weren't in sync either).
That is because VMS gets the signal first and then has to send to IPCs via IP. Different delays in signal path can make them out of sync.
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@CRobGauth wrote:I would never expect the VMS and IPcs to be in sync with each other (old STBs and DVR weren't in sync either).
That is because VMS gets the signal first and then has to send to IPCs via IP. Different delays in signal path can make them out of sync.
Can understand that completely but also disappopinted we were told that by a Verizon rep at the Verizon store. Thing we would like to see if something like we have in our fairly low end home theater system... programmable delay to assure the audio is in perfect sync with the video. Put a menu selection on each box to allow someone to tweak the video+audio timing back to slow down whatever box is ahead of the other and get them in sync, even if just for that one particular time like for a multi-room Superbowl party or any occasion that you'd have more than one TV on the same show.
In fact if you read about DIRECTV Whole-Home DVR Service it states : "With this system, all the receivers are synced in real-time and redundantly. Since this was the first system on the market with multi-room syncing, the other providers were left playing catch-up. Cable doesn't appear to have anything remotely in the works to match it."
Makes me start to think about DirecTV.... in fact off to start shopping
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Justin,
Thanks for the info and suggestions. I normally look things up before contacting Verizon support as just like two days ago I decided to call over lunch, I have an hour for lunch and that "call" lasted 30 past my lunch break. Included getting disconnected twice, transfered at least nine times and each time having to go through the whole scenario of confirming my account number, my name, my address, my last bill amount, what my home phone number is, and then explaining the entire scenario again. Not fun, and so not fixed.
As far as those error messages, I have waited, in fact have been waiting and trying again for a couple weeks. I NEVER don't get those messages. It has NEVER worked since I got Quantum. And just tried again just now and still doesn't work. Noticed that the server box we returned three weeks ago still shows up on FiOS Mobile so I'm thinking the mobile app is trying to talk to a DVR that doesn't exist... But Verizon tech doesn't think that's the case but so far billing has not been able to remove that even though I have confirmation they received the box over two weeks ago. ::sigh::
We can see if which TV is tuned to a station first changes anything, would be funny if we tune to them simultaneously will they be in sync.
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I don't know, I consider 12 tuners to be an upgrade and an improvement. Along with the ability of every connected TV to act as a DVR. But maybe that's just me? And I'd expect that the ability to select a set time for the info bar to disappear will reappear in a future update. As for the synch issues, no idea, though with the way the VMS & Clients work with sharing a tuner, it just might be the way it will normally operate. (FYI, we just checked our two VMSs and they are in synch. Didn't check the Clients, since they aren't used as frequently.)
As for the costs, honestly, it's all there. I don't mean to sound like a {word filter avoidance}, but it's true. Whether in the FAQ, a chat with a FiOS rep or in the breakdown on the account page.
I can see my VMS status and content on my iPhone, iPad and through the FiOS website, so I'm really not sure why they're giving you that bad information. In fact I just checked on all three platforms before posting this reply.
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I love the picture quality and lightening fastr dvr control . I found a work around on the guide.
I found all I needed to do was hit the guide button and be sure you have the fav 1 or 2 showing on the guide, then hit the options button and select the relevant fav 1 or 2. I can turn the box off and on and it always picks up my favorites list.
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