I have had the Verizon Fios DVR Manager iPhone app working for months and now all of a sudden I get an Error message "Network connection to FiOS services timed out." In addition, I have been able to access my DVR on FiOS TV Central site but now I am getting an error message that the set top box is not responding.
Yes, I have reset the DVR and done all the diagnostics prior to calling Tech support as well as Tech support doing it again remotely.
This is the 4th or 5th time this has happend, and once again Tech Support is unable to help me just like the previous 4 or 5 times I have to go through about a week or two of calling Tech support because they keep closing my tickets and giving me the run around.
Any help and/or advice on how to get to the right people/department the first time would be greatly appreciated.
Thanks!
Sorry for the difficulties you are having, please try the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet service, as well as to schedule a repair; here is the link: http://www.verizon.com/repair.
You can find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.
hey did you ever find a solution to this? maybe a blocked port in the router? i am having the same exact problems. thanks
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