Replaced my 1100 router and cannot access My Fios mobile app

[jdinen2]

I just replaced my 1100 router, since then, I cannot access My Fios mobile app. I can login and see the first page, but when I do the Wi-Fi analyzer, it does not work, I show no self organizing network, I show home protection network, but it just keeps circling and circling. At the bottom, there is no IP address, all the other Others are blank with NA 

[gs0b]

Welcome to the forums.  You're talking mostly with other users here.

What is your new router?  If it's not a Verizon router, those functions won't work.

[jdinen2]

Yes same 1100 FIOS router

[gs0b · Accepted solution]

Thanks for the info.

I don't spend a lot of time with the Fios app.  I manage my G1100 by logging into it at https://192.168.1.1 .  Unless you've changed it's default settings, this should work for you.  If you've never logged into it before, you'll get a security warning due to it's self-signed certificate.  It is perfectly safe to ignore this warning and login to the router.  If you don't know the password, it's printed on the side of the router.

Once you login to the router, you can access SON and other controls directly.  However, "home protection" is not part of the web management interface. I think that's only through the app and maybe the myverizon web site.

As for the app, I don't know a specific fix for your issue.  I can suggest the typical IT fix-stuff processes, such as app logout/login, or even de-install/re-install.  If those don't work, I suggest contacting Verizon support to see if there is something they can do.  For best results, contact them via chat or social media (FB DM, tweet @Verizonsupport).