Slow download only on Youtube

jmcr215
Enthusiast - Level 1

For the past several days, Youtube videos have downloaded extremely slow.  I have a 25/15 Fios connection and speed test shows both downloading and uploading nearly maxed out.  All other websites, including videos, work fine.  Problems occur on my wireless laptop/desktop and wired blu-ray player (with Youtube app).  I am in southwest PA.  Anyone else in the area having these issues?  I never had problems with Youtube until this week. 

19 Replies
Robachel
Enthusiast - Level 1

Yeah this has been happening to me as well.  If you do a search online you'll find it's happening to other people.  So, I'm not sure if it has to do with Verizon or not.  

baitandswitch99
Enthusiast - Level 2

I have FIOS Internet (10/2) and I've been seeing serious issues with video streaming slowness since yesterday  (2Feb2011) too

I've been playing youtube videos fine for about 2 years.. and then suddenly starting yesterday (2Feb2011) Youtube videos started stuttering.. Obviously, when I called Verizon they say it's a youtube problem, since their speed test shows up OK, but the thing is I have another provider from the same location, and youtube still plays up fine.. And I also noticed slowness/stuttering/high frequency buffering with online NBC TV streaming videos too..

I also tested my speed at http://www.youtube.com/my_speed and I can clearly see that my streaming speed is being throttled every 5 secs or so.. see this video for instructions on how to test your speed on youtube

http://www.youtube.com/watch?v=4_5XNt_8O_o

So, obviously Verizon is doing something really fishy here to throttle video streaming speeds, similar to how they admitted/announced that they'll be throttling data speeds for high usage customers on their wireless plans - http://money.cnn.com/2011/02/03/technology/verizon_data_cap/index.htm

Poor FIOS customers are left to getting bounced between Verizon customer service with hour long waits and youtube customer service who are able easily and demonstrate that there's nothing wrong on their end.. 

I'll perhaps wait for a week at most to see if this behavior continues, and will jump over to Comcast Xfinity, if this youtube slowness does continue..

Hubrisnxs
Legend

Looks like Verizon is not alone.  Cox users also are having trouble.

a VZ user at that forum rolled back his firmware and fixed the problem immediately, so maybe it's a bad firmware release?   IDK  but it's worth a shot.  

go in the router GUI under advanced and 'Firmware Restore'

Hubrisnxs
Legend

Also, try streaming from other sites too, if the other sites stream fine, and it's only youtube that is buffering, then that would point to a problem at the youtube end, no?

0 Likes
Reply
baitandswitch99
Enthusiast - Level 2

@Hubrisnxs wrote:

Also, try streaming from other sites too, if the other sites stream fine, and it's only youtube that is buffering, then that would point to a problem at the youtube end, no?


This happens to me so far on nbc.com, pbs.org and youtube.com... so, it's beyond youtube.. certainly something that greedy verizon is doing.. after they charge me through the nose for a supposedly fast 10/2 connection

0 Likes
Reply
Hubrisnxs
Legend

hm...  I wonder why I am not being throttled ?   

maybe you just have a legitimate technical issue?  

do you have a report in with Verizon?  

Victorwol
Enthusiast - Level 1
I have the same problem, as many peole, just do a google search about, butnis only with YouTube and FIOS, at my office, with the same laptop, same videos, they work fine, and at home they just don't even play, other streaming sites work perfectly.
0 Likes
Reply
smith6612
Community Leader
Community Leader

YouTube has been bad on and off ever since they turned on HD Streaming. While I can't fault them for occasional overloads at night, it would be nice to see them boost capacity to push out data at night rather than to put up with two week long night time slowdowns such as the one that ended two weeks ago. YouTube's been fine for me now, though I still get the occasional bad video server. Nothing a reload of the page doesn't fix though.

spacedebris
Master - Level 2

Unfortunatly (fortunatly?) its not really a Verizon issue. Many other ISP's are having the same issue. If you are not having problems with other sites and speedtests are showing that you are getting the speeds you are supposed to, thats the limit to what Verizon can do. They just provide the "onramp" to the internet freeway. What happens out there is beyond their control.

richard_golden

Having the same problem here I am suppose to have 35/35 and I'm barely above dial-up there coming out Wednesday to fix the problem

0 Likes
Reply
sullysnet
Enthusiast - Level 2

this is pathetic and really starting to **bleep** me off. It has bee month since I was able to successfully watch a video on Youtube without it pausing all the time. **bleep** is up??? We moved to Fios because Comcast was impossible do they really want to start losing customers?? I honestly am shocked no one from Verizon hasn't seen this posts in their forum. I know there are many more out there getting mad just like me.

FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Also why when I test my line speed at their site does it show such a contrast to speed test??? Upload/Download on Speed Test is not bad and what I expect. On Verizons Speed Test my upload is like dial up speed. In the past it would always show exactly what be about 35/35 and was off on Speed Test.

0 Likes
Reply
brchickery
Enthusiast - Level 2

try switching to google dns servers... made a big difference for me.....

http://code.google.com/speed/public-dns/

What routers you guys using? might want to put it on there too 

sullysnet
Enthusiast - Level 2

I am on Google DNS and have been for some time. I have heard that it is Youtube but I find it hard to believe. Why would it

be just for certain ISP's and not others???

It is obvious to me nothing is going to get fixed on either end. Like I said it has been weeks since it worked correctly. Now tonight

I keep losing my connection, so that is even better service from verizon.

thanks guys for the great service

0 Likes
Reply
alderran666
Newbie

It definitely affects only some providers.  If I vpn into my workplace then I can watch hd youtube videos without a problem.  

0 Likes
Reply
Hubrisnxs
Legend

for those that haven't tried it, I can tell you from experience, that my youtube is a REAL PITA on wireless, but works flawlessly when I am direct connected to the router.  if you're direct connected then ignore these instructions.   but if you're wireless then try the following and change the wireless signal.  you can do that in the router.   open a browser, and go to http://192.168.1.1,  user name is admin.  and the password is most likely the serial number found on the service tag of your VZ router unless you changed it.

Once you login succesfully, go to the top and hit wireless, then on the left basic security.   then go to option 3 which is channel

1, 6 and 11 and are the only channels you should try.

So it will likely be set to auto, change it to 11 and put the check for keep settings even after reboot (Directly under the channel) and then hit apply.,

after you hit apply,  test your connection out, if you notice a difference, leave it like that until the problem happens again, and if it happens again, go back into the router, and try channel 6,     test it out.  and then finally 1 if the first two don't work.

Also take a look at page 2 of Actiontec's Wireless PDF File.  It gives you some idea's with regards to position and orientation of where the router sits and how it can best be positioned for maximum coverage.

and also take a look at How to improve wireless networking with the MI424WR Verizon FiOS Router

Anti-Phish1
Master - Level 1

@sullysnet wrote:

this is pathetic and really starting to **bleep** me off. It has bee month since I was able to successfully watch a video on Youtube without it pausing all the time. **bleep** is up???  


If you've read this thread, it should be clear that YouTube has been have problems recently.  If you google for "YouTube problems", you will also see it has been occurring across many ISPs.  This is a YouTube problem and not something that VZ can fix.

stephenz1
Newbie

You can check this video accelerator that can accelerate online video loading speed - 

http://www.leawo.com/video-accelerator/

0 Likes
Reply
Cloppy
Newbie

if you do a tracert do you get the same thing? I contacted verizon about it and they said my fios is fine and there is nothing they can do about it.

Ive been get packet loss to google.

Pinging www.l.google.com [72.14.204.104] with 32 bytes of data:
Reply from 72.14.204.104: bytes=32 time=66ms TTL=251
Request timed out.
Reply from 72.14.204.104: bytes=32 time=60ms TTL=251
Request timed out.
Ping statistics for 72.14.204.104:
    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
    Minimum = 60ms, Maximum = 66ms, Average = 63ms

Pinging www.l.google.com [72.14.204.104] with 32 bytes of data:Reply from 72.14.204.104: bytes=32 time=66ms TTL=251Request timed out.Reply from 72.14.204.104: bytes=32 time=60ms TTL=251Request timed out.
Ping statistics for 72.14.204.104:    Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),Approximate round trip times in milli-seconds:    Minimum = 60ms, Maximum = 66ms, Average = 63ms

This start to fail around here in the tracert

  6    62 ms    62 ms    59 ms  0.xe-3-0-2.XL4.IAD8.ALTER.NET [152.63.3.57]

  7    63 ms    14 ms    63 ms  TenGigE0-5-0-0.GW7.IAD8.ALTER.NET [152.63.37.158

]

  8     *        *        *     Request timed out.

  9    16 ms    14 ms     *     216.239.46.248

 10    68 ms     *       65 ms  66.249.94.54

 11     *        *        *     Request timed out.

 12    13 ms    13 ms    18 ms  iad04s01-in-f99.1e100.net [72.14.204.99]

0 Likes
Reply
RMN3
Enthusiast - Level 3

Its really starting to look to me like Verzion is slowing download speed from video streaming sites. This happens on other sites besides youtube, such as Vimeo.

In one instance, a long YouTube video was loading real slow and stuttering constantly. So i opened up my remote desktop and logged into a different computer across town which uses a different ISP. I was able to download the video using the remote computer, then upload that to my home computer. All before I could load it straigh from YouTube at home. 

This shows me that there is nothing wrong with my ability to download that video, as long as its not comming straight from YouTube.