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Hi! I signed up to initiate service for Fios Internet at my new address in Brooklyn. Due to the fact that the previous tenant had not terminated service, I had to upload my lease in the Fios app. Now, after a few days the app still displays messaging saying “We’re reviewing the information you sent and we’ll be reaching out to you soon.” I have already moved in and have still not received any contact. I need internet for work, so what can I do? Thank you!
Hi sc_bk3,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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