@KabookiMom wrote:
When it is clear that customers want the Weather Channel back, it falls on deaf ears.
Why is it clear customers want TWC back? Certainly there are some customers who want it back, but there are some customers who don't even know it's gone nor do they care about it. Remember that the unhappy customers are the ones who make the most noise. That doesn't mean that most customers are unhappy. We aren't hearing a peep from customers who didn't use TWC and haven't noticed it's gone.
While I don't have any data that can answer the question of how many FiOS customers miss TWC, I can say that the number of posts on this forums looks rather small to me compared with the millions of customers Verizon has. There aren't even a couple thousand posts here. That's like a tenth of a percent of Verizon's subscriber base.
I also suspect that Verizon knew just how many customers actually tuned their set-top-boxes to TWC and had some sense of how many customers they might annoy. Verizon is very good at understanding markets and I doubt they would have taken this move if they thought it would have cost them a significant number of subscribers.
Remember, Verizon is very much a business and makes decisions based on money. If you are upset about the loss of TWC, the best message you can send Verizon is to cancel service and tell them why. Anything else likely won't matter to them.
Good Luck.
