Account ownership problem

[LolaAudMin]

I am the account owner as I have paid for the lines and opened up a new account  with Verizon in December. When I log into my verizon it will not let me login as the account owner and only as an account member. So now I can't change my plans if I want to or make purchases and I can't view any of my receipts. I can't access anything except the bill and its very frustrating because I am paying all of this money and I can't even access my information. I haven't been able to get any help through customer service.  I am just very confused because I haven't had this problem with other phone companies and would just like this problem resolved.

[vzw_customer_support]

We're sorry to hear that you're having problems accessing the account. Do you know if anyone else on the account signed up their line as the account owner? 

~Jesse

[LolaAudMin]

No it's just me I opened the account at the store and I am paying for two lines (one for me and one for my little sister and she hasn't done anything on the account).

[vzw_customer_support]

We appreciate the additional details. To better assist you, we will be sending you a private message.

~Freddy

[jadenfrank]

I am having this same exact problem. 

[vzw_customer_support]

@jadenfrank  wrote: I am having this same exact problem.

jadenfrank, that registering of who is the Account Owner online is something we can help with. I'm going to send a Private Message so we can work on that together. 

-John

[namtsae66]

Exact same problem. When I log in it even has (Account Owner) after my name,  but anything I try and do says I need the account owner to grant me permission. I'm the only person on my account, I opened it, and have had it for almost a year, I get all the emails, and pay all the bills. 

[vzw_customer_support]

namtsae66, we're sorry to read about the issues you're running into on your My Verizon account. We'd love to take a closer look at your registration, and find out what's going on. To best assist, we'll be sending a Private Message. 

~Izzy

[Pooh45011]

I’ve been having the same issue. I’m the only one on the account but can’t use my perks.

[vzw_customer_support]

We're here to help with your perks. Were you able to access your My Verizon account previously? What happens when you try to set up perks?  ~Peter

[Elle81]

Same here... no longer the owner and the change was not made by me. Ridiculous! 

[vzw_customer_support]

We can help you with your concern regarding your My Verizon account. We'll be sending a private message. ~Peter

[igunci]

We have exactly the same issue and we have been waiting a week to get this fixed but nothing changed unfortunately. This is extremely frustrating experience; especially seeing how many people have the same issue

[vzw_customer_support]

Being able to manage your account is always important. To better assist you, we will send you a private message. 

~Freddy

[Ryan45845]

I am having the same problem

[vzw_customer_support]

We would love to help Ryan. When did you start service with us?Are you the account owner? Has another line registered as the owner? -Joe

[mahiggins13]

I am having the same problem.  The online login for our account is only an account manager and there is no account owner (it appears the account is orphaned after we cancelled another line on it years ago).  Can someone please assist?

[vzw_customer_support]

Hello! Being on top of your account is crucial, especially if you are managing you My Verizon account.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[Jtakesian47]

I am having this exact same issue and it's extremely frustrating. It's been an issue for a very long time and customer support has failed to help correct the issue in the past. 

[vzw_customer_support]

We're sorry to read about the issue with your account. Did you register your account when you first set up your My Verizon access? ~Peter

[Cnj1987]

Having similar issue…I never set an account pin up, Verizon has reset the pin multiple times but it constantly tells me that my zip and pin don’t match records….so very very frustrating