App is not good

really for the amount they charge, the verizon app is not good. everytime i try to make a payment is either blank or doesn't come up. when i call to make a payment on the phone, i'm not able to add in a new card because can't speak to a representitive why because they charge $10.00 just to speak to a human being on the phone. just amazing. do they want to get the payment or not? if yes, then make the app work. Seriously.!!!!!

Re: App is not good
Community Leader
Community Leader

If the application doesn't work, have you considered using the website on your phone to make a payment? At least that way you can confirm your payment information is correct. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.