Can’t receive verification code because my phone is broken
frash06
Newbie

I need to log into my account to buy a new phone.  My phone is broken so I can’t receive the verification code. I can’t log in to my account!

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3 Replies
xinianlai
Newbie

I'm having the same issue, except my phone isn't broken, I just cannot receive the texts due to a lack of cell service.

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vzw_customer_support
Customer Service Rep

xinianlai, we always want to make sure that you receive the best available service in your area, and we can definitely help take a closer look into this. Please tell us, what is your zip code and nearest cross street? When did this issue start? Does this happen everywhere or only in one location?

~Izzy

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vzw_customer_support
Customer Service Rep

We're sorry to hear that you're having problems getting into your account. The security of your account is extremely important to us and we'd like to help out as much as possible. I'll send you a Private Note shortly.

~Jesse

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