Can’t sign in on my Verizon app

Jasmina92
Newbie

I’m trying to sign in to my Verizon app to reconnect my phone but it keeps sending the code to my disconnected number. How can I log in without using the code. 

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vzw_customer_support
Community Manager
Community Manager

I'm sorry to hear that you're having problems signing in to your My Verizon account. You can submit a claim here if you have insurance with us: https://www.asurion.com/claims/verizon/ You can also take a look at our new and CPO phones here: https://www.verizon.com/smartphones/ We're going to send you a Private Message so we can take a look at other ways to access the account.

~Jesse

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