So I just switched carriers for my mobile devices however, I still maintain Verizon file service and 5G home Internet Service as well as a mobile line for an Apple Watch however I tried to login to the app and it will not let me login using my credentials. I had to create new credentials and nothing is there. I have no idea how to retrieve bills or any of that. Itโs almost as if they deleted my entire account so now I wonder when my Internet is going to go out. The app is very temperamental. Itโs almost as if itโs vindictive because I switched my mobile carrier.
And by โfileโ I mean Fios. stupid talk to text. ๐คฆโโ๏ธ
Hey there, Buckstone, sorry to hear we had to part ways for your mobile phone, but we certainly want to ensure you are able to manage your account for your Internet services! In a situation where the number used to register your My Verizon account is disconnected, that online account will close down, so you will need to re-register once again in order to manage your account. You mentioned you created new credentials for My Verizon. Were you able to register here: https://bit.ly/4dP3b6W using the Mobile & 5G Home option and the infomration we have on file for your 5G Home account?
-Lauren
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