This is my first time using Verizon, where I got a new phone number by joining in Verizon Prepaid Unlimited Plus via purchasing a Verizon SIM card at a retail store for a LG V60 ThinQ 5G UW/ Model LM-V600VM I have. The good news was the activation is a success. The bad news? I don’t even have a User ID to begin with nor a password. I have my new phone number, and whenever I use it to search for my info by adding a 5-digit ZIP Code for my user ID, it says, “Looks like the information you entered doesn’t match with our records.” What the heck?! I was able to register this phone by inputting my email address and ZIP code correctly to activate it, only for the login process to be THIS stubborn. I can’t even login into not just My Verizon, but other apps as well…
Hello, Jamemelend3. We definitely understand your concern with getting your My Verizon account up and running. We have replied in a Private Note to assist you further.
*Valeria
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