Password Reset Error

flowingcreative
Enthusiast - Level 1

Hello, 

I'm currently in an infinity loop. My account was locked because I couldn't remember my password and now it will not allow me to reset it due to and error message: 

We're sorry. We are unable to process your request at this time.

Can I please get assistance asap? Im currently in Germany and wifi calling will not connect me to customer service.  And, I really need to access my account to active an international travel plan so I can stay safe and connected on my adventures tomorrow. Thanks in advance!

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vzw_customer_support
Customer Service Rep

Hi Flowingcreative, we wanted to see if you still need assistance with adding a travel plan. We're standing by. 

-Melissa

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