I have tried to reset my password multiple times and each time I try to it keeps saying that "the information you entered doesn't match our records" and my account is currently locked. I am not sure what else to try.
Hello, Ccaknipe, I'm sorry to hear you're running into an issue when trying to access your My Verizon account. So we can best assist, we will be reaching out via Private Note.
-Lauren
We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter
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