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I have used fingerprint unlock for the Verizon app for a long time. Recently, it stopped asking for my fingerprint. I have to enter my username and password every time. And it never vills it in for me even with the remember my username. I have gone around and around "Turn Touch / Face Id" on and off and following all the prompts. It says it is turned on. I get emails saying you have successfully turned it on. When I try to log back into the app it never prompts for the fingerprint. It requires the username and password to be entered. Verizon just gets worse and worse.
Solved! Go to Correct Answer
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I was able to resolve this issue yesterday on my S23.
Steps to resolve were:
- Clear the MyVerizon cache and data storage
- Uninstall the MyVerizon app
- Install the MyVerizon app from the Google Play Store
- Launch the app and allow every requested permission*
- Choose "No" when offered Biometric login during the app., login process
- Go to the app., settings and observe that I am signed into my account and that the app is otherwise working normally
- Tap on Edit Profile & Settings
- The "Biometric" on/off toggle switch has reappeared and it's off
- Turn on the "Biometric" toggle switch and patiently wait 5-10 seconds for the Samsung on-screen fingerprint reader to display
- Authenticate with my fingerprint
That's it, folks. I can't explain what would cause an iPhone to stop working in the same way, but I have a theory on those of us with Samsung (Android) phones. At some point, the permission were likely altered and left the biometric function broken. It seems heavily tied to allowing location permissions "When using this app".
A situation that can cause this is if the app., is unused for some time and the phone selects the app., for "Deep Sleep". I'm fairly confident that happened in my situation even though I removed the MyVerizon app., from the list of apps., to be put in "Deep Sleep".
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I have the same exact problem with the app on Android. It seemed to happen independent of any Play Store updates.
I've tried uninstalling and reinstalling as well as clearing the cache/data without any change.
Very annoying. I might as well uninstall it and use the Verizon website and free up several hundred megabytes of storage.
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I can only imagine how frustrating it is to have to manually sign in each time, Plinx. This is certainly not an intended experience. We definitely want to get this feedback lifted up to the My Verizon App team ASAP.
The best way to do this is actually in the app by following these steps: From the My Verizon App select "More" in the bottom right, then select V Team Toolkit, then select My Verizon app feedback.
This is the quickest way to get that feedback into the developers hands.
-Joseph
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Thanks Joseph for the assistance although I wasn't the thread starter, so you may want to address them, too.
Either way I sent the same 'problem'to the app feedback. So we'll see what happens.
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It has been over a week since submission and nothing has changed. It also has been over two weeks since the thread was started and no one else seems to have any problem with this.
I don't mind from a security standpoint to have to log-in every time the app loads but so far this is the only app that out off the ones that I have that is requiring a log-in every time much less ignoring biometrics.
Besides leaving feedback on the app is there any other recourse? Has anyone else tried successfully to use the feedback route? Or is this one of those areas where the fewer the feedback the lower the priority?
On a side note, I did have a problem when I initially installed this app a couple of years ago where it would not accept biometrics at all. I would follow the procedures but it never brought me to the point where it asked for my fingerprint for verification. Instead it skipped it and the ability remained inactive.
I never did anything about it (I thought it was something that required a long verification process) and ignored it until one day a year or so later and it worked like it was supposed to.
Hopefully this problem doesn't follow the same timetable.
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V Team Toolkit is not an option under More or even More - Feedback.
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I found that out, too.
(I'm on the prepaid service so results may vary.)
For me the app automatically opens (after the login) to the 'Feed' section. From there I tapped the menu {three lines in upper left corner) and the screen opens up to a mostly white page with the options:
Feed
Data Hub
Payment
Account
Devices
Shop
In the lower right corner there is a link marked 'Feedback.' Tap that and you'll be brought to the Feedback page @vzw_customer_support (Joseph) mentioned.
Hope this helps.
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It is possible that the app is not under the most recent version sloomis7, please check that you are using the latest version to check for the option for V Team Toolkit.
~Freddy
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Definitely is the most recent - after many reinstalls I have downloaded fresh from Play store.
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Same issue here on my s23 ultra, my 13 pro Max works as intended with face id.
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Hello, Saltyninja83, thank you for reaching out regarding My Verizon. What are you seeing when attempting to sign in? Do you recall any changes just before it stopped working? What troubleshooting steps have you tried so far?
-Lauren
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Hi Lauren,
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Hello, Saltyninja83, thanks for letting me know. I'm sorry those steps haven't worked out for you. That's good to hear that you are able to sign in as normal. Since the Touch ID setting is not being recognized, we would recommend reporting the app bug so our app developers can work on a fix. In the app, please tap More at the bottom, then V Team Toolkit to report the issue.
-Lauren
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I would love to, but as another poster here stated we don’t have that in the Verizon app… attaching a screenshot
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Thank you for sharing that screenshot with us, Saltyninja83. Your options certainly look different than mine. What options do you see when you select Feedback?
-Joseph
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Hi Joseph,
Here you go.
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5 months and multiple android updates later and still no fix. You are the most expensive carrier and your supposed to have everything working for the price we all pay. Don't tell me to submit another feedback. Fix the problem or revert back to working software.
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Today, my daughter stuck her SIM in a new unlocked phone and VZW started sending me through a plan verification process that prompted me for the SIM number?? You know that a new phone is on the line, you know what line, so you know what SIM... you know the SIM is in the phone where I cannot see it... why the f' are you asking me for the SIM number? Close page.
Anyway, as part of verifying all was copacetic, today I opened the VZW app on my phone... and it prompted me for fingerprint and I logged using just my fingerprint. Yea!! My saga ends happily. I hope the same for the rest of you.
(FTR, the last update date on the store has not changed. So it looks like this wasn't an app problem, but a server-side/account issue. )
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Similar problems here. Having to log in each time using a password. This has happened before, and it's very frustrating. My other apps have nowhere near the problems with fingerprint authentication that the My Verizon app does. Multiple bank apps among others. Unlocking the phone. Samsung Pay. Why can't Verizon not mess this up?
On chat now with a rep. Asking me to enable Touch Id and Face Id (on a Samsung phone). Repeatedly. Of course they're not there. There was a Biometric option there (which was enabled, for all the good it did). At the chat reps instructions, I did an App data /cache clear. That made the Biometric option go away, but no other beneficial effect. Checked that I have the latest update (updated 18 Aug, app dated 14 Aug, no newer updates available).
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We're sorry to read that you've been having issues with the app, and we'll make sure to forward this to our team, as we are always looking for ways to improve your experience. If you have any questions in the meantime, let us know, and we'll be happy to help.
~Freddy
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Following up... my chat yesterday got me nowhere. The Chat rep had me clear data and eventually uninstall/reinstall the app, which only accomplished making the "Enable Biometrics" security option disappear from the menu.
I have been Direct Messaged by support . While recapping for the rep, I discovered that the Enabled Biometrics option was again present, and off and turned it on. After twice trying to click on the accept terms, I got a text saying Thanks for enabling biometrics and the accept terms screen finally went away. I exited the app... still no joy.
I also note that even though the app shows that I have 2FA turned off at the moment, I'm still required to provide a PIN each time I log in.
I'll provide another update for posterity if anything else happens with this.
UPDATE:
In response to my Direct Message update, it was suggested that I e-mail the application support team, which I have.
