Verizon Dollars Issue

[carguy10]

I am having applying and seeing Verizon dollars in my Verizon app. Called Verizon customer service , synchrony bank customer service . No update .

I see Verizon dollars in my statement but Verizon doesn't see it . This is so frustrating as a customer . Has anyone has any tips . 

How they resolve this issue .

[vzw_customer_support]

We are sorry to read that you are having issues with your Verizon Dollars, and we can guide you in the right direction. In this case, you would need to contact Synchrony directly for additional assistance. You can find their information here: verizonvisacard.syf.com

~Freddy

[carguy10]

I did that already . Synchrony told me to call Verizon as they are just issuing the credit card .

Verizon says call them . All I am doing for last 3 days is getting no solution to this problem .

[vzw_customer_support]

As a friendly reminder, we are here for you. If you have additional questions or concerns, send us a message to get started.

~Maria

[carguy10]

If I can get this issue resolved. That will be great .

What info is needed from me .

[Kyperenzo]

Did they ever resolve this? I'm experiencing it too and verizon is about to lose my business

[vzw_customer_support]

Sorry to hear you're having some trouble with your Verizon Dollars, we're certainly not looking ot lose your business. Please contact Verizon Up directly here:

For general questions related to Verizon Up please call us at 866-895-5579.

• Mon - Fri: 8 AM - 8 PM ET
• Sat - Sun: 8 AM - 6 PM ET

-Melissa

[carguy10]

Issue not resolved yet. Waiting for update . If not resolved then I will stop using their card ..

[jabber0526]

I was told today Verizon Up! has NO access to this information to offer a solution.

[vzw_customer_support]

Thank you for reaching out about your Verizon Dollars. Are you trying to view them through the My Verizon App or through the Visa App? 

-Melissa