Verizon Dollars
JenniferDale
Enthusiast - Level 1

I am not able to get my Verizon Dollars applied to my bill.  I used to be able to just click a button on the app and have them applied, but it no longer does this when it brings me to bill payment it shows the available rewards but does not have any way to apply them to the bill.

1 Solution

Correct answers
Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

Hi there! Thank you so much for reaching out to us. Effective 7/1/22, Device Dollars are no longer part of Verizon Up. 

 

Verizon Dollars are still available through the Verizon Visa card.  To use Verizon Dollars on your bill, tap on the Verizon Dollars tile in the My Verizon app or use the Verizon Up tab and scroll down towards the bottom to "Use Your Verizon Dollars."

*Ana

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Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

Hello, Jennifer! We appreciate you for bringing this to our attention and we're sorry to know you're not able to view your bill anymore. Please, send us a Private Note to help you and solve this right away. 

>Stef

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Re: Verizon Dollars
tomg242
Enthusiast - Level 1

I'm having the same issue as Jennifer. It shows my Verizon Dollars balance, but when I try to apply it to my bill, there's no way of doing so. The submission button seems to have disappeared.

Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

Hi there! Thank you so much for reaching out to us. Effective 7/1/22, Device Dollars are no longer part of Verizon Up. 

 

Verizon Dollars are still available through the Verizon Visa card.  To use Verizon Dollars on your bill, tap on the Verizon Dollars tile in the My Verizon app or use the Verizon Up tab and scroll down towards the bottom to "Use Your Verizon Dollars."

*Ana

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Re: Verizon Dollars
Wyatt88
Enthusiast - Level 3

Any resolution to this? Just spent an hour on the phone with various Verizon reps who had no idea what I was talking about, then I insisted on being transferred to a person who knew what Verizon Dollars are but had no idea how to apply them to my account. 

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Re: Verizon Dollars
catyroland
Enthusiast - Level 1

I am having the same problem and have been unable to apply my verizon dollars to my bill for the last two months.  It seems to be a programming issue, because there used to be a link on the word "available" when you went to bill payment and it would say "you have $xxx verizon dollars available" but now the link is gone.  On the App, and on the Web.  Help, please, Verizon!

Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

Hello! Thank you for reaching out to us. We understand how important is to learn how to apply your earned Verizon Dollars to the account and would love to help with your questions. Learn how to apply for the Verizon Visa Card and if approved, use it to earn Verizon Dollars to pay your Verizon Wireless or Fios Home Internet bills in the following link:

https://www.verizon.com/support/verizon-visa-card-faqs/

~Maria

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Re: Verizon Dollars
Kyperenzo
Enthusiast - Level 2

This is 🤪.  I have never seen such incompetence. Just honor my dollars verizon 

Re: Verizon Dollars
BadAsian
Enthusiast - Level 1

I am unable to find Verizon Dollar tile in MyVerizon App or Website

And No, I can't find Verizon Dollar as a payment option under bill - payment option.

Please help.

I just paid my June Bill with Verizon Dollar Bill but I cant find anything.

I had almost $700 Verizon Dollar before I applied $220 in June.

I followed the instruction below:

To use Verizon Dollars on your bill, tap on the Verizon Dollars tile in the My Verizon app or use the Verizon Up tab and scroll down towards the bottom to "Use Your Verizon Dollars."

Re: Verizon Dollars
vzw_customer_support
Customer Service Rep

We know how important it is to be able to use your Verizon Dollars, we'll be happy to help out. To get started, make sure that your phone is on the latest version, you can update it from the App Store or Google Play Store.

~Freddy

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