โstill not resolved.
The past few months I have not been able to open my Verizon app. I've uninstalled, installed it back. Changed passwords, talked to 3 different customer reps. That chat always fails. The main page after you login has a triangle with an exclamation mark, and says having trouble loading. I'm not even sure how I made it this far to see if this is happening with everyone.
Having access to manage your acccount is crucial, and we are here to help. To better assist you, I'll be sending a Private Note, please reply to it, so we can get started.
~Maria
@MistyLynn1 wrote:The past few months I have not been able to open my Verizon app. I've uninstalled, installed it back. Changed passwords, talked to 3 different customer reps. That chat always fails. The main page after you login has a triangle with an exclamation mark, and says having trouble loading. I'm not even sure how I made it this far to see if this is happening with everyone.
On what device make/model are you having issues with the Verizon app (version ?)?
When you uninstall the app, have you 'cleared data/cache' ?
It works fine on my Android moto z4 phone, app version 18.1.2.
I have a Google pixel 6. Yes all cache and data have been cleared multiple times, by going through the steps that were necessary. I'm just not sure why they haven't contacted me back yet. Thanks for trying to help, hope it gets resolved soon.
We are sorry to read that you are still experiencing issues with your My Verizon App. We know how important it is to be able to manage your account when you need to access it. We will be sending you a Private Note to gather additional details.
-Andi
โstill not resolved.
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