Verizon online site not working

Von2022
Enthusiast - Level 1

I have attempted to pay my bill about 13 times today. The website and my verizon app will not work once you hit pay bill option. I called and the auto system sent me a text with a link to pay and when you open the link it says page not available. Then another text was sent that just said "test." Been doing this since early this morning. I even tried to log into my computer to make payment still not working

5 Replies
Gaddzook51
Enthusiast - Level 1

I've been trying to pay mine for 3 days with the same issue. My bills due in 3 days and I dont know how to pay it now.

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adam24a
Newbie

same problem but worse. cant even login my account. whoever they have coding their app and website should be fired .

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Bridges704
Newbie

The same thing has happened to me. Next, I tried dialing #PMT. The automated prompt didnโ€™t recognize my number. Then I tried logging in on my desktop and it didnโ€™t recognize my password. 

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vzw_customer_support
Customer Service Rep

Hey there, Bridges704, we want to help ensure you are able to make a payment. Are you still running into an issue when trying to process a payment?

-Lauren

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vzw_customer_support
Customer Service Rep

Happy Monday! Being on top of your account is important, especially if you are managing your payments. We want to guide you in the right direction.

 

Please attempt to process the payment through one of methods found on our FAQs and let us know how it goes: https://www.verizon.com/support/pay-bill-faqs/.

~Gilbert

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