Verizon rep set up my acct owner phone # with wrong ph #

[smb3333]

I ported numbers from a different provider almost a month ago and services are not set up correctly or fully activated. (So I am currently paying for 2 different providers...THIS IS INSANE!!!!) I have been on over 30 hours of chats trying to figure things out due to my having laryngitis. Chat agents either just pass the buck, don't want to do their jobs, have horrible customer service, or get frustrated themselves and just give me a phone number to call! I finally had a tech support agent (Adam) that was trying to help me but we were disconnected midway through. He was kind enough to send a text with a link to reconnect where we ended. I click on the link but I have to have a verification code sent to me in order to access the My Verizon App. The phone number is completely wrong! i even tried inputing the link into my browser on my computer and that didn't work, sadly!!

Problem is, is that the representative who initially set my acct up input the watch # as the owner #.  Huge problem is that watches do not have the ability to recv verification codes... So I was unable to reach the agent that was being so helpful and had a sense of humor to boot which I appreciated.

I have gone into my acct on my computer and could not figure out how to edit the "Account Owner contact number." How can I accomplish changing pertinent information in order to have full access to my account via MVA?

Changing providers has been an absolute nightmare!!!

[SynthpopAddict]

Wow.  You shouldn't be paying for service with 2 carriers, if you ported your numbers to Verizon.  If you're still having this problem, the first thing I'd do is to contact your old carrier to find out why they are still billing you.

Verizon's Porting Department may be reached at 888-844-7095.  If there's an issue on Verizon's side, they may have to redo the port, in which case you'll need a new transfer PIN from your old provider.  As for the wrong number being assigned as the Account Owner line, someone with Verizon will have to take care of that.  Usually that's a Transfer Your Service process, but since you're having a porting issue, I'd ask the porting team about how to fix that.